Director of PSC Operations

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Assist in defining and executing the strategic vision and growth initiatives for the Patient Service Center (PSC) in collaboration with executive leadership.

• Work alongside stakeholders from PECS Solutions, Compliance, JJIT, and Commercial Lead partners.

• Spearhead the development and implementation of PSC support initiatives that encompass access, education, reimbursement, and copay assistance.

• Supervise daily PSC operations, including patient access, call center management, data administration, and client services.

• Ensure operational efficiency, scalability, regulatory compliance, and adherence to industry benchmarks.

• Act as a subject matter expert for pharmaceutical clients while fostering satisfaction and maintaining long-term relationships.

• Oversee budgets, financial objectives, and resource distribution for HUB Services.

• Track key performance indicators (KPIs) and promote continuous improvement in service delivery and accountability.

• Mentor and develop leadership and staff within the PSC.

• Willingness to travel up to 25% of the time.

• Execute additional duties as assigned.

⛳️ Requirements

• A bachelor's degree is required in healthcare, business, or a related discipline.

• At least 10 years of relevant industry experience in healthcare, biotech, pharmaceutical, or specialty pharmacy services.

• A minimum of 5 years of experience managing contact center services or patient access programs, which includes operational leadership and client-functional and/or client-facing roles.

• Demonstrated capability to deliver innovative solutions and achieve operational excellence.

• In-depth knowledge of pharmaceutical industry dynamics, reimbursement models, HIPAA, FDA regulations, and patient access issues.

• Experience in Oncology, Immunology, or rare diseases is preferred.

• Proven experience managing budgets and operational performance metrics.

• Experience in leading cross-functional teams.

• Exceptional written and verbal communication abilities.

• Strong knowledge of data analytics and digital tools utilized in HUB operations.

🏝️ Benefits

• Retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 48 hours per calendar year for employees residing in Colorado; 56 hours per calendar year for employees residing in Washington.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.