Director of PSC Operations

This is a fully remote position, open to applicants in Arizona, +5 more states.

📋 Description

• Assist in defining and executing the strategic vision and growth initiatives for the Patient Service Center (PSC) in collaboration with executive leadership.

• Work closely with stakeholders from PECS Solutions, Compliance, JJIT, and Commercial Lead partners.

• Lead the creation and execution of PSC support programs that encompass access, education, reimbursement, and copay assistance.

• Oversee daily PSC operations, which include patient access, call center management, data oversight, and client services.

• Ensure operational efficiency, scalability, compliance with regulations, and adherence to industry standards.

• Act as a subject matter expert for pharmaceutical clients, ensuring their satisfaction and fostering long-term partnerships.

• Manage budgets, financial objectives, and resource distribution for HUB Services.

• Track KPIs and promote continuous improvement in service delivery and accountability.

• Mentor and develop PSC leadership and staff members.

• Travel up to 25% of the time.

• Perform additional duties as assigned.

⛳️ Requirements

• A Bachelor’s degree is required in healthcare, business, or a related field.

• At least 10 years of relevant industry experience in healthcare, biotech, pharmaceutical, or specialty pharmacy services.

• Minimum of 5 years in managing contact center services or patient access programs.

• Experience in operational leadership along with client-functional and/or client-facing responsibilities.

• Demonstrated ability to provide innovative solutions and drive operational excellence.

• Comprehensive understanding of pharmaceutical industry dynamics, reimbursement models, regulatory requirements such as HIPAA and FDA, and patient access challenges.

• Experience in Oncology, Immunology, or rare diseases.

• Proven record in managing budgets and operational metrics.

• Experience leading cross-functional teams.

• Excellent written and verbal communication skills.

• Strong knowledge of data analytics and digital tools utilized in HUB operations.

• Travel up to 25% of the time.

• Preferred: A Master’s degree, MBA, or other relevant graduate degree.

• Preferred: Experience with Commercial, Medicare, and Medicaid insurance design and patient out-of-pocket dynamics.

• Preferred: Experience in developing and implementing patient support, access services, and copay assistance programs.

• Preferred: Vendor management and oversight of external contact center and/or eService vendors.

• Preferred: Experience collaborating with senior leadership and cross-functional teams.

• Preferred: Experience in a fast-paced, highly regulated environment that emphasizes continuous improvement and operational scalability.

🏝️ Benefits

• Retirement plan (pension).

• Savings plan (401(k)).

• Long-term incentive program.

• Vacation – 120 hours per calendar year.

• Sick time – 40 hours per calendar year; 48 hours for employees residing in Colorado; 56 hours for employees residing in Washington.

• Holiday pay, including Floating Holidays – 13 days per calendar year.

• Work, Personal, and Family Time – up to 40 hours per calendar year.

• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child.

• Bereavement Leave – 240 hours for an immediate family member; 40 hours for an extended family member per calendar year.

• Caregiver Leave – 80 hours in a 52-week rolling period.

• 10 days Volunteer Leave – 32 hours per calendar year.

• Military Spouse Time-Off – 80 hours per calendar year.

• Inclusive interview process and accommodation support.