Director of Product Management

This is a fully remote position, open to applicants in New York.

📋 Description

• Take ownership of the strategy, growth, and implementation of Lonely Planet’s premier mobile experience.

• Define and refine the long-term vision and roadmap for the Lonely Planet App.

• Prioritize opportunities based on customer insights, analytics, and business impact.

• Balance long-term innovation with swift execution and measurable results.

• Manage product engagement, retention, activation, and membership conversion.

• Develop product-led growth strategies that enhance customer lifetime value.

• Foster a culture of experimentation through A/B testing, rapid iteration, and data-driven decision making.

• Establish and oversee the app’s north-star metrics and success KPIs.

• Lead the creation of AI-native experiences that make travel planning and in-trip guidance more personalized, contextual, and beneficial.

• Collaborate with Engineering and Design to integrate emerging AI capabilities into beloved products.

• Ensure that AI enhances—not substitutes—the trusted expertise that characterizes Lonely Planet.

• Direct cross-functional teams from the discovery phase through to launch and continuous optimization.

• Align stakeholders from Engineering, Design, Data, Editorial, Marketing, and Commercial around common objectives.

• Elevate product thinking, customer focus, business outcomes, and execution standards throughout the organization.

⛳️ Requirements

• 8+ years of experience in building and scaling consumer digital products, with substantial mobile app expertise.

• Proven experience owning product strategy and outcomes—not merely feature delivery.

• Track record of success in enhancing engagement, retention, and customer lifetime value.

• Strong analytical mindset with a background in utilizing experimentation and customer insights to inform investment decisions.

• Exceptional ability to influence across Engineering, Design, Marketing, Data, and executive leadership.

• Proven history of balancing strategic vision with practical execution.

• Experience in leading AI-powered consumer products.

• Capability to operate AI-native, utilizing LLMs for prototyping, data analytics, user research, and generating PRDs.

• Background in travel, subscriptions, marketplaces, media, or other consumer technology sectors.

• Familiarity with modern product analytics platforms.

• Passion for travel and creating products that customers truly appreciate.

🏝️ Benefits

• Health Insurance Coverage (medical, dental, and vision)

• Life Insurance

• Short and Long-Term Disability Insurance

• Flexible Spending Accounts

• Holiday Pay

• 401(k) with match

• Employee Assistance Program

• Paid Parental Bonding Benefit Program

• Flexible Paid Time Off (PTO): We believe time to rest and recharge is essential. That’s why we offer a generous and flexible PTO policy. Full-time employees accrue 20 days of PTO for a full calendar year annually, with an increase to 25 days after five years of service.