Director of Product Experience – Design

This is a fully remote position, open to applicants in India.

📋 Description

• Establish the vision for the user experience of JumpCloud’s AI-driven integrated IT management platform.

• Determine design investments across user interfaces, AI functionalities, and headless experiences.

• Collaborate equally with Product and Engineering leadership.

• Create a long-term platform experience vision encompassing the admin console, end-user interface, and AI-assisted as well as agent-driven workflows.

• Oversee the design of key end-to-end workflows that provide consistent, intuitive, self-service options, along with reliable success and failure pathways.

• Integrate trust and security into permissions, policies, sign-in methods, recovery processes, and alerts.

• Lead customer adoption and onboarding via in-product guidance, announcements, and onboarding processes.

• Implement experience measurement through NPS, product feedback, support data, and research insights.

• Direct discovery initiatives, usability testing, and post-launch evaluations.

• Define quality, craftsmanship, and accessibility standards while governing the design system from Figma to code.

• Manage team capacity and design operations for a distributed workforce.

• Develop a practical, repeatable AI-enabled design methodology.

• Recruit and nurture designers and managers across various locations.

• Effectively hire, encourage shared ownership with Product and Engineering, and facilitate critiques and skill-sharing sessions.

⛳️ Requirements

• Over 10 years of experience in product design.

• More than 4 years of experience leading design managers and multi-disciplinary teams in B2B SaaS environments.

• Proven track record of achieving experience enhancements with quantifiable results, such as increased adoption rates, task success, reduced support volume, or improved NPS scores.

• Background in shaping AI-powered or agent-driven product experiences.

• Experience in designing complex, technical, or security-sensitive products.

• Familiarity with identity, security, device management, IT, or developer tools is a significant advantage.

• Proficient in hands-on building and prototyping using AI tools like Claude or Cursor.

• Advanced knowledge of Figma, including components, variables, tokens, and large-scale design systems.

• Strong, confident communication skills with senior leadership.

• Experience in managing distributed teams across different time zones is desirable.

• A portfolio showcasing two or three case studies that detail the progression from problem identification to the final outcome, including the use of AI, is advantageous.

• Must reside in and be authorized to work in India.

• Fluency in spoken and written English is required.

🏝️ Benefits

• Remote work opportunities within India.

• Chance to collaborate with teams across more than 15 countries.

• Opportunities for professional growth and sharing expertise.

• Access to a supportive and experienced executive team and board.

• Commitment to equal opportunity employment.

• Work alongside talented colleagues from various departments.

• An employee-first culture that values your voice and encourages idea contributions.