Director of Product Design

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and develop a multi-disciplinary design team.

• Cultivate a high-performance design culture rooted in craftsmanship, curiosity, and user empathy.

• Establish career progression paths, growth frameworks, and recruitment strategies to expand the team in alignment with Limble's growth.

• Promote a data-driven and feedback-rich atmosphere with robust design critique and review methodologies.

• Act as a strategic UX collaborator with the VP of Product, aiding in roadmap prioritization and product vision development.

• Advocate for the user's perspective at the leadership level, ensuring UX considerations are integrated into product strategy from the outset.

• Collaborate with Product Marketing, Customer Success, and Support to link UX initiatives to customer outcomes and business objectives.

• Work closely with Engineering to guarantee design feasibility, speed, and quality.

• Promote and implement Pendo as Limble's main platform for user analytics, in-app guidance, and behavioral insights.

• Develop internal practices and rituals centered around Pendo data—defining how the team utilizes usage analytics, funnel data, and NPS signals to inform design decisions.

• Lead the team's integration of AI-powered tools throughout the design workflow to streamline the process from initial insights to validated solutions.

• Foster a culture of hypothesis-driven design through regular usability testing, A/B testing, and quantitative validation.

• Oversee Limble's technical writing and in-app content, ensuring documentation and guides meet high standards of clarity and usability.

• Establish and enforce best practices for in-app onboarding, tooltips, walkthroughs, and contextual assistance—leveraging Pendo's guiding capabilities.

• Collaborate with Customer Success and Support to identify friction points and convert them into scalable self-service content solutions.

• Advance and maintain Limble's design system to ensure scalability, consistency, and speed across the product.

• Set and maintain high standards for interaction design, accessibility, and visual quality.

• Ensure that UX research is woven into the design process rather than treated as an afterthought.

⛳️ Requirements

• Over 7 years of UX leadership experience managing multi-disciplinary teams.

• Proven success in scaling a UX function within a B2B SaaS context.

• Hands-on experience with Pendo and a demonstrable ability to convert behavioral data into design decisions.

• Proven experience utilizing AI tools to expedite the design process and manage design system governance and maintenance.

• Familiarity with instructional design principles and best practices for in-app onboarding and guidance.

• Strong cross-functional collaboration skills across Product, Engineering, Marketing, Customer Success, and Support teams.

• Experience in building, developing, and sustaining a design system from the ground up.

• Exceptional communication and storytelling abilities—you can align stakeholders and advocate for UX investment.

🏝️ Benefits

• Fully remote position.

• Flexible PTO.

• 13 paid company holidays.

• Paid parental leave.

• Health, Dental, and Vision insurance.

• Employer-paid Basic Life insurance and Short-Term Disability insurance.

• Company contribution match for HSA and 401(k).

• Flexible Spending Accounts.

• Monthly employee wellness stipend.

• Opportunities for Learning and Development Reimbursement.

• Pet insurance.