Director, Resource Management – Creative

This is a fully remote position, open to applicants in New York.

📋 Description

• Conduct capacity planning and forecasting.

• Convert revenue and delivery forecasts into headcount strategies and staffing plans.

• Monitor team supply and demand to proactively identify overages, shortages, and potential burnout risks.

• Collaborate with Talent Acquisition to provide guidance on hiring priorities and both nearshore and offshore planning.

• Suggest freelance or cross-regional support based on anticipated needs.

• Oversee utilization targets and reporting for a specific region, discipline, or client segment.

• Monitor and report on resource management KPIs weekly and monthly; highlight patterns and anomalies to leadership.

• Maintain headcount rosters, reports on freelance usage, and staffing trackers.

• Identify gaps or inefficiencies in tools or workflows and recommend enhancements.

• Facilitate staffing strategy and conflict resolution.

• Lead casting discussions with Delivery, Creative, Media, and Experience teams.

• Address priority or conflict escalations across various projects, disciplines, and management levels.

• Ensure optimal coverage for live and upcoming projects while safeguarding team well-being.

• Advocate for fair and equitable staffing across the portfolio and suggest rotation opportunities.

• Manage 1–2 Resource Managers or Senior Managers; offer coaching, performance feedback, and support for development.

• Collaborate with Delivery, Finance, Client Services, and People teams to ensure alignment on headcount and margin optimization.

• Contribute to the advancement of resourcing processes, workflows, and team rituals.

• Serve as a trusted advisor to VPs and Group Directors; engage in key planning and operational forums.

⛳️ Requirements

• 6–9 years of experience in resource management, project operations, or production management within a digital agency or consulting setting.

• Demonstrated ability to create staffing plans, evaluate pipeline versus capacity, and advise delivery teams on fulfillment strategies, particularly within creative workflows.

• Capacity to work in a dynamic, fast-paced environment with a keen attention to detail, organizational skills, and a proactive attitude to excel.

• Proficient in Excel/Google Sheets; experience with BI tools and resource management platforms (e.g., Resource Guru, Float, Kantata, Mosaic).

• Comfort in managing and mentoring junior team members; prior experience in direct people management is preferred.

• Excellent communication and negotiation abilities; capable of building trust with senior stakeholders.

• Detail-oriented with a strong commitment to operational transparency, equitable staffing, and data accuracy.

• Experience collaborating with finance, delivery, and recruiting teams in high-velocity environments.

• A curious mindset and eagerness to learn, experiment, and adapt in a rapidly evolving industry, including familiarity with AI-driven tools and innovative methods.

🏝️ Benefits

• Healthcare, Dental, and Vision coverage.

• 401k plan with matching contributions.

• Paid Time Off (PTO).

• Paid Company Holidays.

• Parental Leave.