Customer Success Manager, Workday Product

This is a fully remote position, open to applicants in United States.

📋 Description

• Collaborate with customers after the sale to enhance adoption and ensure satisfaction, growth, and retention.

• Build long-lasting partnerships with customers to guarantee they realize the full value of the products.

• Oversee and facilitate the customer’s adoption of relevant offerings.

• Cultivate trusted adviser relationships and advocate for customer satisfaction with products and services.

• Manage client escalations until resolution is achieved.

• Keep all pertinent customer artifacts in the EDRM platform and ensure CRM data is accurate.

• Utilize customer relationships for prospect references.

⛳️ Requirements

• Significant experience in a customer-facing services role (consulting or sales/account management).

• Experience in Sales, Consulting, Delivery, or Product roles, either as an internal consultant or with a consulting/software company providing products and services to clients.

• A proven track record as a high achiever with a history of exceeding targets.

• Ability to comprehend Large Enterprise clients and methods to identify key stakeholders.

• Proficient in collaborating and building strong relationships with both customers and internal stakeholders.

• Demonstrated capability to engage and support multiple internal corporate functions.

• Exceptional writing and presentation skills.

• Strong networking abilities with the capacity to build relationships with VP to C-Level client stakeholders.

• Capability to function in a highly competitive and pressured environment.

• Negotiation skills and a solid understanding of contracts from a commercial perspective.

• Willingness and ability to travel once per quarter to visit clients.

🏝️ Benefits

• Flexible working hours.

• Opportunities for professional development.