Director of Product, Agentic Commerce

This is a fully remote position, open to applicants in California, +14 more states.

📋 Description

• Take ownership of the multi-year product vision, strategy, and roadmap for Agentic Commerce encompassing Cart Assistant and third-party agent integrations; establish clear success metrics and deliver measurable impacts on conversion, AOV, retention, and customer satisfaction.

• Lead, develop, and nurture a high-performing team of product managers; implement product operating rhythms, hiring strategies, and career development frameworks that promote a healthy, high-trust team environment.

• Collaborate with Engineering, ML, and Design to deliver high-quality AI features from inception to deployment, including experimentation frameworks, safety measures, model selection and evaluation, latency and reliability considerations, and privacy-by-design principles.

• Work alongside Retail, Partnerships/BD, and GTM teams to commercialize agentic solutions, stimulate adoption among retailers, and shape co-development opportunities with industry-leading partners.

• Foster cross-organizational alignment with senior leaders; convert complex, technical ideas into clear narratives; make principled trade-offs to prioritize the most impactful work in a rapidly evolving environment.

• Advocate for responsible AI practices, ensuring that experiences are transparent, trustworthy, and inclusive while adhering to regulatory and brand standards.

⛳️ Requirements

• Over 10 years of product management experience, including more than 3 years of managing and developing product managers.

• A proven history of building successful consumer products at scale with extensive expertise in e-commerce.

• Strong technical fluency in ML- and AI-driven products, including close collaboration with engineering and ML partners on model and platform-level decisions.

• Demonstrated success in leading multi-quarter 0-to-1 initiatives and launching entirely new products in complex enterprise, B2B2C, and/or marketplace environments.

• Exceptional written and verbal communication skills; skilled at simplifying complex subjects for senior leaders and fostering alignment across organizations.

• Proven evidence of hiring, developing, and retaining high-performing PMs; creating inclusive, high-trust teams and fostering product cultures.

• Experience defining and driving business outcomes using clear metrics; comfortable with experimentation and data analysis (collaborating with Analytics/using SQL or similar tools).

• Bachelor’s degree in a relevant field (e.g., Computer Science, Engineering, Business, Data Science) or equivalent practical experience.

🏝️ Benefits

• Instacart offers highly competitive compensation and benefits tailored to each location where our employees work.

• This position is eligible for a new hire equity grant as well as annual refresh grants.

• Flexible work arrangements are available.