Director of Partner Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Directly oversee a team of Senior Partner Success Managers, providing guidance, accountability, and a clear vision of excellence for the team.

• Manage your own portfolio of partners, taking responsibility for the full lifecycle from onboarding to renewal and growth.

• Establish trusted, high-touch relationships with partners, acting as their main advisor and point of contact throughout their sponsorship journey.

• Gain a thorough understanding of each partner's objectives and proactively align them with suitable opportunities within The Suite's platform, events, and programs.

• Convert partner activities into compelling ROI narratives, highlighting insights, successes, and strategic value that resonate with senior business leaders.

• Identify and secure growth opportunities, including upselling, expansions, and new partnership frameworks that align with partner needs and available resources.

• Monitor partner health metrics and proactively manage risks while ensuring renewal and expansion pipelines remain consistently robust.

• Lead and participate in the planning, execution, and tracking of partner-centric initiatives across the organization.

• Advocate for an AI-driven operating model by developing automations, agents, and tools that enhance results, scale team capacity, and improve the partner experience.

• Create and implement partner success agents for recurring workflows.

• Streamline data flows between Hubspot, Airtable, DocSend, Gmail, and other tools.

• Continuously enhance and expand the agent stack as the business evolves and new requirements arise.

• Document your agents and workflows to ensure the entire team can comprehend and sustain them.

⛳️ Requirements

• Proven track record in enterprise customer or partner success, managing complex and high-value relationships at a senior level.

• Experience in managing or mentoring team members, with a natural talent for developing individuals and maintaining high standards.

• Background in working with partners or clients where in-person events, sponsorships, or experiential programming played a significant role in the relationship.

• Demonstrated capability to learn and thoroughly understand partner goals; additional credit for experience working with professionals in legal or finance sectors.

• Proven ability to lead or significantly contribute to AI-focused initiatives, whether through building automations, deploying agents, or promoting the use of AI tools within a team.

• Strong commercial acumen — comfortable identifying upselling and expansion opportunities and effectively driving them to closure.

• Exceptional communication skills, capable of distilling complex activities into executive-ready insights and building authentic rapport with senior stakeholders.

• Highly organized and data-driven, with a proactive approach to monitoring partner health metrics and responding to signals.

🏝️ Benefits

• Offers equity.

• Commission ranging from $40K to $80K.