Director of MRO and PD Services

This is a fully remote position, open to applicants in Arizona, +28 more states.

📋 Description

• Take charge of the strategy and P&L for MRO and PD Services, fostering sustainable growth, margin enhancement, and customer loyalty.

• Discover new business opportunities within current accounts and emerging markets; create service-oriented revenue streams that complement core product sales.

• Collaborate with Sales, Marketing, and Product teams to develop and position MRO and PD offerings as significant differentiators in the marketplace.

• Formulate go-to-market strategies, pricing structures, and value propositions that resonate with customer requirements and profitability objectives.

• Act as the executive sponsor for major enterprise accounts, ensuring alignment among service delivery, innovation, and business results.

• Convert customer feedback and market insights into actionable enhancements and innovative service ideas.

• Strengthen strategic partnerships with OEMs, distributors, and technology allies to broaden service scope and competitiveness.

• Lead high-performing teams across MRO and PD domains to provide reliable, efficient, and innovative service solutions.

• Implement scalable processes for service delivery, project execution, and lifecycle support.

• Maintain top-tier quality, responsiveness, and uptime through continuous improvement and digital advancements.

• Build, mentor, and empower a results-oriented organization focused on accountability, agility, and delivering customer value.

• Promote a growth mindset throughout the team, balancing technical expertise with commercial acumen.

• Work collaboratively across functions to ensure strong alignment between commercial, operational, and engineering areas.

⛳️ Requirements

• Bachelor’s degree in Engineering, Business, or a related field; MBA is preferred.

• Over 10 years of experience in commercial leadership roles within manufacturing, industrial services, or B2B technology sectors.

• Demonstrated success in growing service-oriented revenue and managing P&L responsibilities.

• Profound knowledge of MRO operations, product development services, and customer lifecycle management.

• Strong financial and analytical capabilities with experience in pricing strategies, forecasting, and business modeling.

• Exceptional relationship management, negotiation, and executive communication skills.

• Proven track record in MRO and PD service revenue growth and profitability.

• High customer retention and satisfaction ratings.

• Effective cross-sell and attach rate of services to core product sales.

• Demonstrated operational efficiency and adherence to project delivery timelines.

• Strong employee engagement and leadership effectiveness.

🏝️ Benefits

• Competitive medical, dental, and vision insurance.

• 401K plan.

• Parental leave programs.

• Paid volunteer days.

• And much, much more!