Director of Medical Admissions

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee the daily operations of the Medical Admissions Consulting (MAC) program.

• Supervise admissions experts and editors, which includes onboarding, guidance, performance management, scheduling, workload distribution, and escalation of personnel issues.

• Assist in recruitment by identifying staffing requirements, screening and interviewing candidates, and onboarding new team members.

• Establish and evaluate performance standards for advising delivery, response times, timelines for deliverables, and scheduling criteria.

• Assess service quality through student feedback, observation of meetings, and audits of responses, while providing coaching as needed.

• Address customer service escalations and maintain communication with students, parents, and family members.

• Collaborate with Enrollment and Sales teams to address MAC inquiries and eliminate barriers to conversion.

• Supervise the advising workflows throughout the admissions cycle, including student onboarding, goal setting, monitoring progress, and ensuring completion of deliverables.

• Manage deferrals, transitions between cycles, re-applicant strategies, and guidance for gap years with designated experts.

• Develop and maintain admissions benchmarks utilizing AMCAS, AACOMAS, and TMDSAS data.

• Keep track of client status, service tiers, deliverable stages, and engagement records to aid in retention and capacity planning.

• Create dashboards and reports to monitor program health, capacity, bookings, churn rates, and customer experience metrics.

• Offer data-driven insights for capacity planning, sales forecasts, and operational decision-making.

• Assist in the maintenance of admissions dashboards and workflow tools by testing updates, reporting issues, and supporting user adoption.

• Oversee expert/editor workloads, assignments, student lists, distribution of caseloads, and annual booking projections.

• Support cross-department initiatives and produce MAC marketing materials.

• Work with leadership to enhance MAC offerings, resources, and content.

• Maintain standard operating procedures (SOPs), operational systems, workflows, and templates.

• Conduct quality checks on student-facing deliverables prior to release.

• Manage enrollments, escalations, cancellations, refunds, and documentation for dispute cases.

• Compile executive summaries of services provided by cross-referencing HubSpot logs, advisor emails, and advising records.

⛳️ Requirements

• Prior experience in leading or managing a medical school admissions program is highly preferred.

• Strong familiarity with the medical school application process, application systems, and the student journey from initial application to admission.

• Demonstrated experience in people management, preferably in service, educational, or customer-facing environments.

• Ability to handle HR and customer service scenarios directly.

• Working knowledge of AMCAS, AACOMAS, TMDSAS, or the capability to quickly learn these systems.

• Proficient in data tracking and visualization tools, including spreadsheets and dashboards.

• Comfortable in gathering and organizing data from various external sources.

• Familiar with AI tools such as Claude and ChatGPT, with a willingness to utilize them to enhance workflows and analyze data.

• Strong organizational skills and experience managing SOPs, documentation, and quality assurance processes.

• Exceptional written and verbal communication skills with students, parents, and cross-functional teams.

• Experience in capacity planning, scheduling, and coordinating a team of contributors.

• Employment may be subject to successful completion of background checks, reference checks, employment history, education verification, and credential verification, as allowed by law.

🏝️ Benefits

• Opportunity for remote work.

• Potential access to benefits, subject to applicable employment terms and legal regulations, which may not be explicitly listed.