Director of Live Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Take charge of the vision, strategy, and operational leadership for the live operations function.

• Outline the live ops roadmap, including event schedules, engagement strategies, and monetization approaches.

• Establish KPI targets for engagement, retention, and revenue generated from events, and provide progress reports to leadership.

• Discover new event types, mechanics, and opportunities for personalization.

• Collaborate with Product and Data teams to monitor tool and event performance.

• Lead, mentor, and develop the live ops team, focusing on performance management and career growth.

• Create scalable processes, documentation, and tools.

• Recruit and organize the team as the function expands.

• Supervise the execution of tournaments, promotions, and seasonal content.

• Manage the escalation and resolution of significant operational issues in real time.

• Review and approve event and promotion plans prior to their launch.

• Enhance promotion economics and ROI through Commercial Insights.

• Collaborate with CRM and Marketing on reactivation, loyalty, and lifecycle initiatives.

• Balance monetization design with player experience and long-term retention goals.

• Act as the representative for live ops in cross-functional and leadership planning sessions.

• Negotiate resource allocation and prioritization with department heads.

• Work alongside Platform and Engineering on the technical roadmap for live ops capabilities.

⛳️ Requirements

• Minimum of 6 years of experience in live operations.

• At least 2 years in a leadership or people-management position.

• Proven experience in developing or managing a live ops roadmap within the gaming or mobile gaming industry.

• Experience in the social casino sector is a significant advantage.

• Demonstrated capability to lead and nurture a team effectively.

• Strong analytical skills with the ability to own KPIs and justify strategies using data.

• Experience in strategic partnerships with Product, Marketing, and Analytics/Commercial teams.

• Preferred: experience with social casino or social gaming products.

• Preferred: comprehensive understanding of virtual economies, player psychology, and monetization strategies.

• Preferred: experience in scaling a live ops function or team from a smaller base.

• Bachelor's degree in Business, Marketing, or a related field is preferred.

• Must be eligible to work in the United States and answer questions regarding U.S. work authorization and sponsorship.

🏝️ Benefits

• Flexible remote work arrangement.

• Commitment to equal opportunity and an inclusive workplace.

• Utilization of AI-assisted recruitment tools alongside human hiring decisions.

• Support for accommodations during the recruitment process.