Director of Learning Design – Development

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead, mentor, and motivate a skilled team of instructional designers and trainers to reach their highest potential.

• Supervise the design and execution of impactful training programs, learning modules, and customer enablement materials for Realtime clients and staff.

• Responsible for the implementation of Learning Management Systems and Customer Community software, ensuring their ongoing maintenance and management.

• Develop and execute revenue-generating training initiatives, including advanced learning modules, specialized workshops, and focused educational offerings.

• Establish and oversee the overall Learning & Development budget, aligning spending with organizational objectives while ensuring efficient operations.

• Collaborate with internal teams including Product, Sales, Customer Success, Support, and Marketing to ensure educational programs meet business objectives and customer requirements.

• Coordinate the design and delivery of comprehensive training solutions for a variety of audiences, utilizing virtual sessions, eLearning, and blended learning methods to maximize engagement and effectiveness.

• Create and implement a thorough customer certification program that guarantees effective training, skill validation, and industry-recognized credentials.

• Ensure the development of high-quality content that adheres to best practices in adult learning and emphasizes customer success.

• Actively engage with clients to ensure their training requirements are fully addressed, integrating their feedback into the corporate learning and development strategy for continuous improvement.

• Develop extensive onboarding training for new RealTime hires, ensuring they thoroughly understand the RealTime suite of products.

• Create scalable educational offerings, such as live workshops, webinars, e-learning modules, and certification programs.

• Keep abreast of industry trends in learning technologies and methodologies, particularly within the SaaS and software training sectors.

• Formulate and implement a strategic vision for the customer learning experience, enhancing both new user onboarding and continuous education.

• Advocate for Learning & Development initiatives both internally and externally to position RealTime as a leader in technology.

• Monitor, evaluate, and continuously enhance the effectiveness of training programs to ensure they adapt to changing customer and business needs.

• Drive customer lifetime value and Net Revenue Retention growth through increased product adoption, customer satisfaction, and overall health metrics.

• Design a scalable process to support and engage a rapidly expanding customer base.

• Establish a system for tracking and forecasting operational metrics for the Customer Success team, measuring effectiveness and optimizing across all phases of the customer success journey.

• Responsible for the ongoing enhancement of the customer success journey.

• Build executive-level relationships with key customers.

• Provide meaningful strategic and tactical insights to executive leadership regarding customer trends and health.

⛳️ Requirements

• Learning and development professional with a minimum of 10 years of experience.

• At least 5 years of experience in a senior L&D leadership position.

• Bachelor’s degree in education, Instructional Design, Learning and Development, or a related field, or equivalent experience.

• Extensive experience in instructional design, training, and implementing Learning Management Systems (LMS) in a SaaS environment, including ongoing system management.

• Direct experience in driving strategic learning initiatives from conception to execution, with a solid understanding of adult learning principles and instructional design methodologies.

• Proven experience managing and mentoring teams of learning professionals, fostering collaboration, and guiding the creation of effective learning programs for diverse audiences.

• Experience managing a P&L statement, including budgeting and forecasting.

• Dedicated to delivering exceptional client service.

• Excellent project management abilities, capable of handling multiple projects concurrently while balancing competing priorities.

• Self-motivated, proactive, and able to exercise discretion, sound judgment, and flexibility while maintaining confidentiality at all times.

🏝️ Benefits

• The company provides health insurance coverage.

• Unlimited Paid Time Off.

• 9 paid holidays.

• Paid parental leave.

• Work anniversary bonus.

• Participation in the Employee of the Quarter program.

• Monthly $100 connectivity stipend reimbursement.

• RealTime matches employee 401K contributions at 100% of the first 3% invested and 50% of the next 2% invested.