Director of Engineering – Quality and Engineering Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and expand a high-performing engineering team encompassing QA, support, and engineering operations.

• Oversee the recruitment, onboarding/offboarding, and ongoing professional development of the team while promoting technical excellence.

• Guide team members through technical hurdles, champion their continuous development, and assist in their career progression.

• Foster a culture of accountability, ongoing improvement, customer orientation, and operational excellence.

• Take ownership of the product quality assurance strategy, tools, frameworks, and quality standards.

• Lead the QA organization accountable for test automation, release validation, regression testing, and quality governance.

• Promote a shift-left quality mindset across engineering teams.

• Define quality KPIs such as defect escape rates, test coverage, release quality, and customer-reported issues.

• Collaborate with engineering leadership to ensure quality is integrated throughout the software development life cycle (SDLC).

• Oversee technical support and escalation management functions. Create support processes, service levels, escalation paths, and operational reporting.

• Facilitate root cause analysis and remediation initiatives that enhance platform stability and resilience.

• Detect recurring customer issues and implement systematic improvements to alleviate support burdens.

• Construct data-driven operational reviews that empower leadership to make informed decisions.

• Ensure transparency regarding engineering performance and potential areas for improvement.

⛳️ Requirements

• Over 10 years of experience in software engineering, quality assurance, DevOps, technical operations, or similar roles.

• More than 5 years of experience managing engineering teams responsible for QA, support, reliability, or engineering operations.

• In-depth understanding of software development lifecycles, Agile methodologies, CI/CD, cloud infrastructure, and contemporary engineering practices.

• Experience in establishing engineering metrics programs and leveraging data to drive organizational enhancements.

• Demonstrated success in leading cross-functional operational initiatives that involve engineering, product, infrastructure, and customer-facing teams.

• Proven experience in building and scaling operational processes within SaaS, enterprise software, or technology organizations.

• Excellent stakeholder communication and management abilities.

🏝️ Benefits

• Full remote work flexibility and an asynchronous work culture.

• Unlimited paid time off (PTO) and fully paid sick leave.

• Comprehensive health benefits, including medical, dental, and vision coverage, along with HSA and FSA options.

• Additional financial protection and retirement benefits, such as a 401(k), company-funded life insurance, and disability coverage.

• A significant level of ownership, autonomy, and the chance to help shape a growing company.

• The opportunity to make a meaningful impact while collaborating with an ambitious, high-performing team.

• Exposure to the challenges and opportunities presented by a rapidly growing startup environment.