Director of Content Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee daily content operations for approximately 125 corporate-run magazines while establishing scalable workflows and operational rhythms to facilitate growth towards 200 publications.

• Manage comprehensive production timelines, enforce quality standards, and onboard new titles transitioning from the franchise ecosystem.

• Collaborate with Creative, Editorial, and Design teams to eliminate bottlenecks, uphold brand standards, and enhance readership engagement.

• Guide, mentor, and develop the Content team.

• Assess staffing capabilities and allocate resources to ensure sustainable portfolio growth.

• Implement strategies to boost readership engagement and reinforce the magazine's value to communities.

• Oversee the content operating budget.

• Track KPIs for deadline adherence, expenses, productivity, quality, and audience engagement.

• Work alongside Business Operations, Client Success, and Franchise leadership to create a cohesive and efficient operation.

• Report directly to the Chief Operating Officer.

⛳️ Requirements

• Demonstrated ability to lead, coach, and develop individuals while fostering a collaborative and accountable team culture.

• Strong background in operations and project management.

• Experience in structuring, clarifying, and implementing scalable processes for complex multi-stakeholder initiatives.

• Capability to translate high-level vision into actionable plans and navigate through growth, ambiguity, and change.

• Extensive experience in managing budgets, team capacity, strict deadlines, and performance metrics while ensuring product quality.

• Proven cross-functional leadership experience with a history of building trust and aligning diverse teams and organizational levels.

• Data-driven decision-making approach utilizing KPIs to identify operational challenges, enhance performance, and pinpoint areas for improvement.

• Strong creative instincts aimed at improving magazine quality, elevating brand standards, and enhancing readership engagement.

• Ability to create clarity, ownership, and repeatable systems for organizational scalability.

• Proficiency in anticipating obstacles and capacity limitations.

• Interest in leveraging AI and emerging technologies to optimize people, processes, and products.

• Alignment with N2’s Core Values, emphasizing empathy, humility, accountability, trust, respect, and kindness.

🏝️ Benefits

• Comprehensive health care coverage for you and your family.

• Free basic dental coverage.

• Access to a licensed nutritionist.

• Employee Assistance Program (EAP) offering complimentary mental health resources and additional support services.

• 401(k) plan with company match.

• Financial planning services.

• $7,000 contribution towards purchasing your first home through the First-Time Homebuyer Program.

• Paid time off, including a week-long paid Holiday Break each year.

• Three-week paid sabbatical after four years of service.

• Parental leave policy, including twelve weeks of paid maternity leave and two weeks of paid paternity leave.

• Monthly reimbursement for remote work expenses related to home office and internet services.

• Pet care insurance and discounts.

• Opportunity to contribute positively through N2GIVES.

• Investment in professional growth and team development.

• Internal promotion opportunities whenever feasible.