Director of Content Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct the daily content operations for approximately 125 corporate-managed magazines while developing scalable workflows and operational rhythms to accommodate 200 publications.

• Manage comprehensive production schedules, quality standards, and the onboarding process for new titles transitioning from the franchise ecosystem.

• Collaborate with Creative, Editorial, and Design teams to eliminate bottlenecks, uphold brand standards, and enhance reader engagement.

• Lead, mentor, and foster the growth of the Content team.

• Assess staffing levels and allocate resources to ensure sustainable portfolio growth.

• Implement strategies to boost reader engagement and reinforce the magazine's value within communities.

• Oversee the content operating budget and track KPIs related to deadlines, expenses, productivity, quality, and audience engagement.

• Collaborate with Business Operations, Client Success, and Franchise leadership to create a cohesive and efficient operation.

• Report directly to the Chief Operating Officer.

⛳️ Requirements

• Demonstrated ability to lead, mentor, and develop individuals while fostering a collaborative and accountable team culture.

• Strong background in operations and project management.

• Experience in providing structure, clarity, and scalable processes for complex initiatives involving multiple stakeholders.

• Capability to translate high-level visions into actionable execution plans, leading through periods of growth, uncertainty, and change.

• Extensive experience in managing budgets, team capacity, strict deadlines, and performance metrics while maintaining quality.

• Proficient in cross-functional leadership with a proven record of building trust and fostering alignment across various teams and organizational levels.

• Data-driven decision-making approach utilizing KPIs to identify challenges, enhance performance, and suggest improvements.

• Strong creative instincts focused on improving magazine quality, elevating brand standards, and increasing reader engagement.

• Ability to lead with empathy, humility, and accountability while upholding high standards and supporting team development.

• Operator-first mindset for establishing clarity, ownership, and repeatable processes.

• Integrator mindset that connects teams, ideas, and priorities into executable plans.

• Capacity to balance product excellence with operational rigor.

• Ability to navigate periods of growth, change, and uncertainty.

• Proficiency in anticipating potential roadblocks and capacity limitations.

• Interest in leveraging AI and emerging technologies to optimize personnel, processes, and products.

🏝️ Benefits

• Comprehensive health care coverage for you and your family.

• Complimentary basic dental coverage.

• Access to a licensed nutritionist.

• Employee Assistance Program (EAP) offering complimentary mental health resources and additional support services.

• 401(k) plan with company matching.

• Financial planning services.

• $7,000 contribution towards the purchase of your first home through the First-Time Homebuyer Program.

• Paid time off, including a paid week-long Holiday Break each year.

• Three-week paid sabbatical following four years of service.

• Parental leave, featuring twelve weeks of paid maternity leave and two weeks of paid paternity leave.

• Monthly reimbursement for remote work expenses related to home office and internet costs.

• Pet care insurance and discounts.

• Opportunity to create a positive impact through N2GIVES.

• Opportunities for professional growth and team development.

• Preference for internal promotions whenever feasible.