Director of Collections Strategy

This is a fully remote position, open to applicants in California.

📋 Description

• Develop and oversee the comprehensive collections strategy for personal loans and student loan refinancing, initially concentrating on expanding the personal loan segment.

• Utilize advanced risk modeling and analytics to create collections and loss-mitigation strategies that enhance portfolio performance throughout the delinquency lifecycle while ensuring a positive customer experience.

• Create and refine treatment strategies that cover early-stage outreach, hardship programs, and pre-charge-off interventions.

• Implement tests across both digital and traditional communication channels, continuously improving customer engagement through systematic experimentation and evaluation.

• Spearhead the integration of AI into the collections strategy and apply AI tools to boost productivity and results.

• Establish and track portfolio KPIs, converting complex data into actionable business insights.

• Set clear performance expectations and accountability with third-party vendors while formulating the long-term operational model to achieve an optimal mix of internal capabilities and external partnerships.

⛳️ Requirements

• Over 10 years of experience in consumer lending collections strategy, with substantial responsibility for loss mitigation strategies and collections analytics.

• Extensive expertise in unsecured consumer lending, ideally in Personal Loans, Student Loan Refinancing, Credit Cards, or other installment lending products.

• Demonstrated success in enhancing collections performance while maintaining customer experience, adhering to regulatory standards, and ensuring operational effectiveness.

• Strong analytical and quantitative skills, with substantial experience in using data to spot opportunities, formulate strategies, and assess business impact.

• In-depth knowledge of collections performance metrics, charge-off processes, and vendor management.

• Proficient in SQL and familiar with Python, statistical modeling, and contemporary business intelligence platforms (e.g., Tableau, Looker).

• Exceptional cross-functional leadership abilities, capable of aligning stakeholders from Risk, Data Science, Product, Engineering, Operations, Legal, Compliance, and Finance.

• Strong communication skills with the capability to translate complex analytical insights into straightforward business recommendations.

🏝️ Benefits

• Health, Dental, & Vision benefits along with savings plans

• Mac computers + work-from-home stipend to establish your home office

• Monthly internet and phone reimbursement

• Employee Stock Purchase Plan

• Restricted Stock Units (RSUs)

• 401(k) plan to support your retirement savings with a company match

• Comprehensive tuition reimbursement program

• $1,000 travel benefit on each Earnie-versary to any destination worldwide

• Competitive annual PTO days

• Competitive parental leave