Director of Clinical Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop the strategy for clinical services, ensuring alignment between clinical operations, client outcomes, and product performance with the organization's objectives.

• Drive the clinical adoption, optimization, and value realization of clinical products and services.

• Shape product direction and roadmap planning using clinical insights, client feedback, workflow analysis, and performance trends.

• Collaborate with Product, Technology, Data Science, and Operations teams on tools, products, and workflows.

• Identify best practices, suggest process improvements, and promote scalable solutions.

• Act as a clinical thought leader both internally and externally.

• Examine client workflows, documentation patterns, adoption metrics, and performance trends to uncover opportunities for improvement.

• Assess clinical and system outputs against intended use, regulatory and operational expectations, and business results.

• Convert business strategy into actionable functional plans, priorities, and execution guidance.

• Spearhead the resolution of complex client, operational, and product-related challenges.

• Serve as a point of escalation for significant client issues and facilitate cross-functional resolution.

• Formulate action plans to address emerging challenges, adoption issues, and service performance.

• Identify potential risks and implement strategies to mitigate them, ensuring client success, retention, and growth.

• Collaborate with senior leadership to establish strategic plans, objectives, and implementation strategies.

• Make execution decisions to guarantee operational efficiency.

• Cultivate long-term relationships with clients, decision-makers, and key partners.

• Communicate insights on client health, business risks, mitigation strategies, and performance to leadership.

• Work across departments to enhance processes and improve client experiences.

• Coach teams to deliver exceptional service and engage effectively with clients.

• Guide functional areas through lower-level management and/or senior individual contributors.

• Lead, mentor, and coach team members.

• Set expectations, track performance, and enforce accountability.

• Oversee programs and processes that support adoption, risk management, retention, renewal, and growth.

• May manage functional budgets, resource allocation, staffing strategies, and operational planning.

⛳️ Requirements

• A Bachelor of Science in Nursing (BSN) is required.

• Typically possesses 10+ years of clinical specialty experience in an acute care setting, with progressive leadership responsibilities and cross-functional collaboration.

• Proven experience in people leadership, team development, and staff management during times of change, performance expectations, and strategic priorities.

• Background in hospital-based clinical operations, utilization management, utilization review, clinical documentation improvement, or a similar clinical-services environment.

• Experience contributing to program strategy, goal setting, workflow optimization, and performance improvement initiatives.

• Strong executive presence, along with excellent client-facing communication, presentation, and organizational influence skills.

• Proven ability to manage complex issues, concurrent priorities, and stakeholder escalations.

• Strong persuasion and relationship management skills to guide clients and teams through change and conflicting priorities.

• Willingness to travel up to 50% based on client and business needs.

• For roles focused on Clinical Documentation Improvement (CDI): CCDS, CCS, or CDIP is preferred.

• For roles focused on Utilization Management (UM): CCM or ACM is preferred.

• Experience with healthcare technology or AI-enabled platforms is preferred.

• A Master’s degree in nursing is preferred.

• Registered Nurse is mentioned in preferred qualifications.

🏝️ Benefits

• Competitive total rewards package (base salary + bonus, if applicable).

• Customizable benefits package that includes 3 medical plans and a company match for Health Savings Account.

• Generous paid time off for non-exempt employees, beginning with 3 weeks plus 13 paid holidays, including 2 personal floating holidays.

• Flexible time off for exempt employees along with 13 paid holidays.

• Paid parental leave, covering both maternity and paternity leave.

• Opportunities for education assistance.

• Complimentary access to LinkedIn Learning.

• Free mental health and family planning programs, including support for adoption and fertility.

• 401(K) program with company matching.

• Pet insurance available.

• Participation in employee resource groups.