Director of Clinical Case Management

This is a fully remote position, open to applicants in California.

📋 Description

• Lead, supervise, mentor, and enhance the capabilities of LEAP's social work/clinical team.

• Provide clinical oversight and ensure adherence to Board of Behavioral Sciences standards and professional guidelines.

• Observe staff practices, evaluate cases and plans, and guide staff to improve clinical judgment and service delivery quality.

• Monitor caseloads, workloads, staff capacity, and clinical practices across various regions.

• Facilitate case consultations and assist social workers dealing with complex cases and crises.

• Identify training and professional development needs while building team competencies.

• Oversee clinical programs, protocols, service standards, assessments, intake processes, care planning, home visits, crisis planning, and service coordination.

• Manage clinical and therapeutic consultant services along with agency-wide crisis response and on-call programs.

• Collaborate with the CEO to define case management strategies and clinical priorities.

• Develop case management models, program guides, protocols, KPIs, and measures for quality and impact.

• Monitor documentation, service delivery, caseloads, utilization rates, outcomes, incidents, and quality indicators.

• Utilize data and feedback to identify risks, gaps, and opportunities for improvement.

• Ensure compliance with regulatory, licensing, Regional Center, ethical, and organizational standards.

• Collaborate with department leaders, Regional Centers, clinical providers, community organizations, and strategic partners.

• Provide the CEO and Board with insights on clinical trends, outcomes, risks, and program updates.

• Contribute clinical expertise to organizational planning, growth, and policy formulation.

⛳️ Requirements

• Master's degree in Social Work (MSW) from an accredited institution.

• Current California LCSW license in good standing.

• Meets necessary California BBS requirements to offer clinical supervision to associate clinicians.

• 10–15 years of substantial progressive experience in social work, behavioral health, clinical services, or related human-services environments.

• Experience in supervising and developing professional staff.

• Experience in overseeing clinical programs, case management/service coordination, quality assurance, and handling complex cases.

• Experience in serving individuals with intellectual and developmental disabilities and/or those with complex behavioral health needs is highly preferred.

• Knowledge of California's developmental disabilities service system, Regional Centers, the Lanterman Act, applicable Title 17/Title 22 requirements, and related regulatory mandates is strongly preferred.

• Strong analytical skills with the ability to utilize clinical and operational data to assess quality, identify trends, and enhance services.

• Strong leadership, communication, judgment, collaboration, and change management abilities.

🏝️ Benefits

• Competitive benefits package.

• Specific benefits and eligibility will be discussed during the recruitment process.