Director of Client Services

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the primary owner of client success initiatives

• Directly oversee relationships with key strategic clients

• Lead discussions regarding upsells and contract renewals

• Proactively recognize at-risk clients and formulate retention strategies

• Supervise and manage the Client Services team

• Personally oversee team leads within the Client Services department

• Provide coaching and support to team members

• Create and manage processes for the Client Services team

• Monitor departmental KPIs on a weekly basis

⛳️ Requirements

• Minimum of 3 years of experience in client management within a marketing agency

• At least 2 years of experience in project or account management

• A minimum of 2 years of experience in people management

• Strong leadership and supervisory capabilities

• Proven track record in developing and executing client service processes

• A profound "Passion for Learning"

• Experience in a remote team environment

• Outstanding written, verbal, and interpersonal communication skills

• Ability to manage multiple tasks and meet deadlines effectively

• Bachelor's degree in a relevant field

🏝️ Benefits

• $3,000 annual stipend for educational experiences

• Health and dental insurance coverage

• 15 days of vacation

• 5 days of paid sick leave

• 10 paid holidays each year

• Exceptional internal training and skill development opportunities

• $500 annual wellness stipend

• $750 annual stipend for remote work expenses