Director of Bookstore Operations

📋 Description

• Take charge of inventory planning and forecasting for approximately 8,000 SKUs.

• Create and uphold reorder point logic, safety stock levels, and targets for inventory turnover.

• Predict risks of stockouts and overstock situations over 30/60/90-day periods.

• Manage the lifecycle of SKUs, which includes new products, replacements, and phase-outs.

• Lead all purchasing strategies and execution in collaboration with publishers and suppliers.

• Standardize the cadence of purchase orders, lead times, reorder processes, and communication workflows.

• Act as the primary operational leader of the 3PL partnership with Productiv.

• Monitor and manage service level agreements (SLAs) which include pick accuracy, shipping speed, and receiving accuracy.

• Ensure the operational integrity of the product catalog, pricing regulations, and category organization.

• Set and track key performance indicators (KPIs) related to inventory well-being, margin, fulfillment efficiency, and cash flow.

⛳️ Requirements

• A genuine passion for ministry and a commitment to serving the global church with biblically sound resources.

• Strong alignment with the Core Values of Westminster Bookstore.

• 7–10+ years of experience in eCommerce or retail operations.

• Proven track record of managing extensive catalogs consisting of thousands of SKUs.

• Experience in overseeing inventory planning, forecasting, and purchasing strategy.

• Background in managing 3PL or fulfillment partners.

• Strong analytical skills with the capability to interpret and present operational data effectively.

• Exceptional cross-functional communication and leadership skills.

🏝️ Benefits

• Generous paid time off (PTO).

• Contributions to retirement plans.

• Comprehensive medical, dental, vision, and life insurance.

• A flexible and casual work environment for most roles.

• A faith-driven culture grounded in God's word.