Director of Account Management – Mass Market

This is a fully remote position, open to applicants in Arizona.

📋 Description

• Manage client relationships and contracts for the company's Government Solutions Business Unit.

• Act as the primary executive responsible for assigned mass market accounts.

• Convert mass market goals into implementable initiatives.

• Establish and nurture relationships with C-suite and SVP-level executives.

• Function as a trusted advisor, ensuring alignment of Verra Mobility’s roadmap with customer long-term goals.

• Oversee renewals, pricing strategies, and commercial negotiations for mass market accounts.

• Recognize and pursue expansion opportunities.

• Design and implement multi-year plans for mass market accounts.

• Work collaboratively with Product, Engineering, Sales, and Operations to develop tailored solution proposals.

• Advocate for mass market customer needs within the organization.

• Proactively assess risks associated with contract renewals, service performance, and regulatory shifts.

• Foster mass market partnerships that drive growth.

⛳️ Requirements

• Over 10 years of experience in mass market account management, enterprise sales, or commercial leadership.

• Preferred experience in enterprise sales within consulting, mass market planning, solutions architecture, or business development in mobility, transportation technology, government services, or a related industry.

• Demonstrated success in managing extensive, complex, multi-year customer relationships.

• Strong capability to function within complex matrix and cross-functional environments.

• Exceptional communication, negotiation, and leadership abilities.

• A passion for aligning customer needs with business outcomes.

• Strong executive presence with the capacity to engage and influence C-suite stakeholders.

• Experience in navigating cross-functional organizations and intricate deal structures.

• Background in technology, SaaS, mobility, transportation, or regulated industries is preferred.

• Must successfully complete an NLETS background check.

🏝️ Benefits

• Verra Mobility Values

• Own It.

• Do What’s Right.

• Choose Courage Over Comfort.

• Win Together.