Director of Account Management – Health

This is a fully remote position, open to applicants in Texas.

📋 Description

• Act as a trusted advisor for clients and manage all client accounts.

• Lead and mentor the Account Management team.

• Foster both organic and new business growth.

• Sustain strategic client relationships while providing insights on business, industry, and emerging trends.

• Collaborate with key team members across various disciplines to ensure high-quality service delivery.

• Identify skill sets and performance criteria, oversee staff management, coach team members, and support career development initiatives.

• Set departmental service delivery objectives assessed through KPIs.

• Assess team performance relative to KPIs and provide guidance to management.

• Develop and uphold client service standards, methodologies, processes, and procedures within Account Management.

• Collaborate with leadership to formulate and update policies and procedures.

• Identify and execute strategic initiatives and plan execution for clients and internal teams.

• Recognize opportunities for operational efficiency and provide business requirements.

• Ensure compliance with SOC Audit Guidelines and Requirements.

• Oversee and authorize departmental PTO policies, compensation, and performance management.

• Adhere to HIPAA obligations related to Protected Health Information and report any violations.

• Complete mandatory HIPAA training.

• Supervise all Account Managers and manage departmental performance evaluations and hiring processes.

• Travel 20%–25% and present to clients as necessary.

⛳️ Requirements

• Bachelor’s degree in communications, Marketing, Business, Finance, or equivalent experience with 10+ years in direct client/account management.

• Minimum of 5 years in a managerial role leading a similar function.

• Proficiency in the Microsoft Office suite is required.

• Possess an entrepreneurial mindset and strong business acumen.

• Capability to perform tasks efficiently in a fast-paced environment.

• Strong negotiation and communication skills with the ability to thrive under pressure.

• Experience in preparing and interpreting analytical reports.

• Excellent written, verbal, and presentation communication skills.

• Ability to manage multiple clients and deliverables at once.

• Strong ownership of client issues and concerns, ensuring outstanding client service.

• Ability to work collaboratively with colleagues and external consultants.

• Up-to-date knowledge of pharmacy and industry initiatives.

• Willingness to travel and present to clients as needed.

• Availability to work core hours from 8:00 AM to 5:00 PM CT, with potential schedule adjustments for meetings across different time zones.

• Flexibility to work extended hours, weekends, and holidays as required.

• Experience in healthcare or PBM is advantageous.

• MBA or equivalent degree is preferred.

• Competency in required HIPAA training.

• Must manage Account Managers and be accountable for departmental hiring and performance oversight.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• Disability and Life Insurance.

• Employee Assistance Program.

• Options for Remote Work.

• Generous Paid-Time Off.

• Annual Reviews and Development Plans.

• Retirement Plan with company match, fully vested immediately.