Director, Network Intelligence

This is a fully remote position, open to applicants in Washington.

📋 Description

• Take charge of the entire network intelligence capability, encompassing telemetry architecture, AI/ML diagnostic platforms, and cross-layer data pipelines.

• Design the telemetry architecture for access, metro Ethernet, and IP core networks.

• Establish data models that comply with Broadband Forum, OMCI, gNMI/OpenConfig, and Wi-Fi standards.

• Create AI/ML-driven systems for anomaly detection, failure prediction, and proactive alerting.

• Develop and manage a remote diagnostics and troubleshooting platform aimed at minimizing field dispatches and enhancing first-call resolution.

• Design a microservices-based orchestration framework across GPON, XGS-PON, gateways, metro, core, and FWA environments.

• Implement model outputs into closed-loop automated workflows in collaboration with NOC and Pulse Autonomous Ops teams.

• Lead the Technology & Architecture Lab at Ziply Fiber for vendor evaluation, device certification, and proof-of-concept testing.

• Acquire vendor-donated equipment and establish methodologies for certification, test plans, acceptance criteria, quality assurance standards, and documentation requirements.

• Accelerate certification processes through improvements, parallel test tracks, and automated testing tools.

• Oversee certifications for OLT, ONT, CPE, residential gateways, and core/metro platforms.

• Manage vendor relationships within the lab and coordinate efforts among product, operations, and field teams for successful implementations.

• Lead cross-functional teams of engineers and vendor partners in the realms of intelligence, diagnostics, and lab operations.

• Facilitate vendor selection and technology evaluations based on total cost of ownership (TCO).

• Define standards for data governance, retention, and quality concerning network telemetry.

• Mentor, guide, and develop personnel in engineering, technical, lab, data/automation, and vendor roles.

⛳️ Requirements

• High school diploma or GED.

• Bachelor's degree in Engineering, Computer Science, Telecommunications, Data Science, Information Technology, or a related field, or a comparable combination of education and relevant experience.

• 12+ years of experience in access, core network engineering, network intelligence, telemetry, diagnostics, automation, or related telecommunications technology.

• Extensive knowledge of GPON/XGS-PON, OLT/ONT architecture, Wi-Fi/CPE ecosystems, and IP/metro network environments.

• 3–5+ years of progressive experience in people leadership.

• In-depth Wi-Fi expertise, including 802.11ax/be (Wi-Fi 6/6E/7), mesh platforms, RF performance analytics, and gateway/CPE ecosystems.

• Proven track record in designing and deploying unified telemetry and diagnostics platforms at scale, managing millions of devices.

• Practical experience with gNMI/gRPC streaming telemetry, NETCONF/YANG, OMCI, OpenConfig, and Broadband Forum standards TR-069/CWMP, TR-098, TR-143, TR-157, and TR-181.

• Familiarity with platforms such as Calix Cloud, Nokia HDM/ACS, Plume OpenSync, Assia, or similar technologies.

• Knowledge of AI/ML model development for network diagnostics.

• Experience in architecting microservices-based, cloud-ready orchestration layers.

• Background in building or managing a technology lab or certification center.

• Strong cross-functional leadership skills with the ability to align engineering, operations, vendors, and field teams.

• Candidates must be authorized to work in the US for any employer; sponsorship is not offered.

• Capacity to work independently, demonstrate sound judgment, multitask, collaborate effectively, meet critical deadlines, and adapt to shifting priorities.

• Excellent verbal and written communication, organizational, analytical, financial, leadership, coaching, executive presence, and customer service skills.

• Ability to fulfill physical requirements, including prolonged sitting and occasional lifting or moving of items up to 25 pounds.

• Pre-employment background checks are mandatory; pre-employment drug screening may also be required.

🏝️ Benefits

• Medical insurance

• Dental insurance

• Vision insurance

• 401k

• Flexible spending account

• Paid sick leave

• Paid time off

• Parental leave

• Quarterly performance bonus

• Training

• Career growth programs

• Education reimbursement programs