Director, GTM Business Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Serve as the strategic leader for the Commercial and Mid-market business segments, acquiring an in-depth understanding of customer demographics, sales performance, product-market alignment, competitive environment, and operational factors to pinpoint crucial growth levers.

• Act as the voice of the Commercial and Mid-market business segments, consolidating field insights and market intelligence to guide broader company strategy, product development decisions, and customer engagement initiatives.

• Oversee and monitor the implementation of cross-functional investments within the organization.

• Lead intricate strategic projects with decisiveness and urgency, including new segment launches and enhancements in field productivity.

• Function as a trusted advisor to the sales leadership of Commercial and Mid-market businesses, assisting with annual and quarterly planning, territory structuring, goal establishment & forecasting, performance evaluations, sales metrics, and in-quarter execution to ensure teams consistently surpass targets.

• Create executive-level presentations and recommendations, routinely updating senior leadership and influencing critical company-wide decisions.

• Identify and suggest enhancements to optimize sales performance, aiding Sales leaders in achieving their objectives.

• Manage the business rhythm, which includes quarterly business reviews, monthly market updates, annual planning, and forecasting processes, emphasizing insights, decision-making, and accountability.

• Take ownership of analytics and insights, independently extracting and transforming data from various sources (e.g., Salesforce, Databricks, Gong, Tableau) to reveal trends, diagnose underlying issues, and support data-informed decision making—bringing both analytical precision and business insight to your analyses.

• Utilize AI and automation tools to enhance impact, employing features such as AI-driven forecasting, workflow automation, and generative insights to boost operational efficiency, minimize manual tasks, and discover new growth opportunities at an unprecedented pace.

• Embody, promote, and integrate Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we expand globally and into new offices.

• Recruit, develop, and lead a diverse, engaged, and high-performing team.

⛳️ Requirements

• Over 10 years of experience in Consulting, Strategy, Finance, Business Operations, or Sales Strategy & Operations.

• An ownership mindset with a commitment to shaping comprehensive market outcomes.

• Proven ability to build trust and influence others, including executive audiences.

• Experience collaborating with executive leadership and partnering with sales leadership.

• Highly organized with remarkable attention to detail and the capacity to manage various projects under tight deadlines.

• Strong analytical and logical reasoning abilities; a deep sense of curiosity.

• A pronounced bias for action.

• Capable of articulating complex concepts clearly and succinctly, both verbally and in writing.

• Ability to mentor and elevate a team of highly motivated and skilled business operations associates and managers.

• Bachelor’s degree.

🏝️ Benefits

• Comprehensive health and parental leave benefits.

• Professional development allowance.

• Flexible, employee-driven remote working model.

• Opportunities for compensation above market rates based on performance.