Director, Fund Administration – Accounting

This is a fully remote position, open to applicants in California.

📋 Description

• Oversee staffing and capacity management, collaborating with the leadership team to anticipate hiring requirements.

• Recruit, onboard, and develop a team of individual contributors and managers with varying levels of experience in general fund accounting and internal procedures, guiding them through the proficiency certification process.

• Conduct formal performance evaluations and provide ongoing coaching and feedback to direct reports throughout the year.

• Ensure team satisfaction as measured by our bi-annual employee engagement survey; design and implement initiatives to enhance team satisfaction based on survey results.

• Collaborate with the enablement team to improve the training process and learning materials.

• Manage fund administration service delivery, including evaluating customer health, ensuring accurate and timely deliverables, and confirming that the team operates within our defined scope of work.

• Ensure timely collection of invoices from clients and proper maintenance of contracts with customers.

• Act as an internal escalation point for challenging customer situations and complex accounting inquiries from the team.

• Identify and implement initiatives to boost team efficiency and productivity, collaborating with our Product Team on technological and automation advancements.

• Maintain robust controls around deliverables and determine how these controls should evolve as the team grows.

• Oversee the year-end audit process.

• Identify out-of-scope requests from clients and work with Marketing, Product, and Investor Services to define new service offerings.

⛳️ Requirements

• A minimum of 12 years of fund accounting experience in private equity, venture capital, real estate, and/or hedge funds, with required experience at a fund administrator.

• At least 5 years of experience in hiring, managing, and developing a team of fund accountants, including entry-level fund accountants.

• A strong desire to develop and train entry-level talent, providing coaching to ensure their success in the role.

• Excellent client and relationship management skills to drive results and meet customer needs.

• An operational mindset with a strong emphasis on creating repeatable, scalable processes.

• Outstanding written and verbal communication skills.

• Proficient in building relationships at all organizational levels.

• Comfortable with ambiguity; a self-starter with an entrepreneurial spirit and an inclusive attitude.

🏝️ Benefits

• Health, dental, and vision insurance for you and your family.

• Life insurance and disability coverage.

• Mental wellness support.

• Assistance with fertility and growing family needs.

• Flex Time Off in addition to company-paid holidays.

• Paid family leave, medical leave, and bereavement leave policies.

• 401k retirement savings plan.

• Healthcare FSA and commuter benefits programs.

• An allowance to customize your work and technology setup at home.

• Annual professional development stipend.