Director, Fraud Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Lead comprehensive fraud prevention initiatives across the enterprise, focusing on education, awareness, and training programs within cross-functional teams.

• Supervise fraud reporting, escalation, and recovery processes, ensuring robust procedures and service level agreements (SLAs) are effectively implemented.

• Perform post-case analyses to enhance controls and consistently improve fraud mitigation strategies.

• Spearhead governance efforts as the leader of the Client Protection Oversight Committee (CPOC), including setting the agenda and facilitating meetings.

• Create and update the fraud playbook, coordinating response activities during incidents involving clients or vendors.

• Collaborate with global fraud operations and internal stakeholders (Legal, Risk, Audit, Security) to manage risk and ensure alignment.

• Analyze trends in fraud and implement improved controls to proactively address emerging threats.

• Represent fraud operations in client-facing scenarios, including sales presentations and communications related to incidents.

• Work alongside Corporate Security and external banking partners to assist in investigations and response actions.

• Oversee relationships with third-party vendors and external service providers involved in fraud prevention efforts.

⛳️ Requirements

• Bachelor’s degree or equivalent professional experience.

• FINRA fingerprinting is mandatory.

• A minimum of 10 years of experience in financial services, with at least 5 years focused on fraud prevention.

• In-depth knowledge of fraud risk management, controls, and investigative procedures.

• Demonstrated capacity to evaluate risk, identify deficiencies, and implement effective solutions.

• Experience collaborating with clients, external banking partners, and cross-functional internal teams.

• Results-oriented mindset with robust execution and operational leadership capabilities.

🏝️ Benefits

• Medical, dental, vision, and life insurance coverage.

• Retirement savings plan – 401(k) with generous company matching contributions (up to 6%), financial advisory services, potential discretionary contributions from the company, and a diverse investment lineup.

• Tuition reimbursement available up to $5,250 per year.

• Business-casual work environment with the option to wear jeans.

• Generous paid time off from the start, including a paid time off program, ten paid company holidays, and three floating holidays each calendar year.

• Paid volunteer time – 16 hours per calendar year.

• Leave of absence programs, including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA).

• Business Resource Groups (BRGs) – fostering inclusion and collaboration within our business and the communities where we operate. BRGs are accessible to everyone.