Director, Field Alignment

This is a fully remote position, open to applicants in United States.

📋 Description

• Champion a seamless, customer-centric approach across all pods.

• Ensure the consistent and efficient delivery of Therakos’ value proposition.

• Guarantee that Therakos presents a unified front to the customer.

• Lead through collaboration and influence rather than through formal authority.

• Cultivate strong partnerships within the Pod(s) and with functional leaders to align priorities and address challenges.

• Utilize data-driven insights to inform decisions regarding resource allocation, timelines, and risk management.

• Develop dashboards and KPIs to track Pod performance and customer experience metrics.

• Advocate for the creation, deployment, and utilization of enabling technologies such as Veeva, Power BI, and related AI tools.

• Act as the coordinating point for assigned accounts, proactively identifying risks, alleviating friction, and ensuring timely follow-up across the Pod.

• Establish and maintain an account health operating rhythm, including regular touchpoints, open-issue logs, action tracking, and clear ownership with deadlines to prevent issues from escalating.

• Collaborate with Commercial, Medical, and Service teams to triage customer needs early, clarify next steps, and align on expected timelines and communications.

• Synthesize customer feedback and operational insights to drive improvements in processes, training, tooling, and performance metrics, escalating only when threshold criteria are reached.

• Align Pod strategies with corporate goals and priorities.

• Drive scenario and account planning for growth and lifecycle management.

• Create and implement cross-Pod collaboration and continuous improvement processes.

• Foster transparency, knowledge sharing, and best practices across regions and functions.

• Drive Pod planning, execution, reflection, and adjustments through a deep understanding of customer needs and best-in-class internal and external capabilities.

• Proactively identify and eliminate Pod bottlenecks, ensuring accountability for execution across all Pods.

• Ensure that critical information is communicated within and across Pods, maintaining compliant communication and documentation.

• Implement conflict resolution frameworks to manage Pod friction and ensure unification.

⛳️ Requirements

• Bachelor’s degree in life sciences, engineering, or business; advanced degree preferred.

• 5-10+ years of experience in biotech/pharma.

• Strong analytical skills and proficiency in building and deploying decision-support capabilities.

• Proven ability to lead through influence in a matrixed environment.

• Experience in developing and implementing best-in-class customer-facing processes.

• Excellent communication and relationship-building abilities.

**Core Competencies**

• Customer-first mindset

• Analytical and strategic thinking

• Process excellence

• Change leadership

• Collaborative leadership without hierarchy

• Influence-based decision-making

• Cross-functional and cross-regional integration

🏝️ Benefits

• Competitive salary and benefits package.

• Opportunities for professional development and career advancement.

• Collaborative and innovative work environment.