Director, Executive Programs – Global Engagement

This is a fully remote position, open to applicants in Europe.

📋 Description

• Define and spearhead FICO’s global executive engagement strategy across key accounts in EMEA, LAC, APAC, and the Americas

• Oversee global VIP customer initiatives, executive sponsorships, executive dinners, roundtable discussions, Customer Advisory Boards, Innovation Days, and customer summits

• Design and implement global Customer Advisory Board programs, including nominations, agendas, facilitation, and follow-up

• Create and manage the global executive engagement calendar in collaboration with Sales, Customer Success, and field marketing

• Ensure alignment of executive engagement with pipeline, retention, and account plans for FICO’s top 20–30 strategic accounts

• Manage global event and sponsorship budgets while demonstrating return on investment

• Supervise executive-facing thought leadership content, newsletters, briefing materials, CAB presentations, and event-related content

• Establish KPIs and measurement frameworks for executive engagement and sponsorship ROI

• Utilize Salesforce to monitor engagement and provide quarterly reports to senior leadership

• Lead, mentor, and develop the Executive Programs team

• Establish scalable processes and playbooks to ensure consistent execution across different regions

⛳️ Requirements

• Proven ability to create and implement global executive engagement or customer marketing strategies in a B2B enterprise context, with clear evidence of business impact

• Extensive experience leading C-suite engagement initiatives, VIP customer programs, executive events, and large-scale sponsorship programs

• Ideally experienced within a global technology or financial services organization

• Strong grasp of B2B marketing principles

• Experience collaborating with Sales and Customer Success to enhance pipeline, retention, and account growth

• Exceptional interpersonal skills to engage credibly with C-suite executives and senior stakeholders across various cultures and time zones

• Excellent written and verbal communication skills for creating executive-level content and messaging

• Strong analytical aptitude and comfort in using CRM and campaign data to assess program effectiveness

• Demonstrated ability to manage multiple complex, high-priority global programs simultaneously

• Experience in managing and developing team members

• Bachelor’s degree in Marketing, Business, Communications, or a related discipline

• Familiarity with account-based marketing and Salesforce CRM

• Knowledge of Asana, Tableau, and Seismic is an advantage

• Practical experience in executive event production and agency management

🏝️ Benefits

• Inclusive culture reflecting FICO’s core values

• Professional development and valuable learning experiences

• Competitive compensation, benefits, and rewards programs

• Work/life balance

• Employee resource groups

• Social events promoting interaction and camaraderie

• Support to develop skills and advance your career

• Freedom to enhance skills and progress in your career