Director, Epic Maintenance

This is a fully remote position, open to applicants in California.

📋 Description

• The Director of Epic Maintenance offers strategic and operational guidance for the team responsible for providing outstanding member-specific support and continuous maintenance for OCHIN's clinical Epic applications, which encompass ambulatory, acute care, pharmacy, laboratory, and ancillary applications.

• Uphold high standards of excellence in service delivery and member partnerships.

• Ensure that solutions lead to measurable enhancements in member success and care delivery.

• Align resources and processes to optimize efficiency and impact, while prioritizing both member and team member experiences.

• Propel improvements in processes, workflows, and service models to address changing needs.

• Communicate and implement the organizational strategy within the Epic Maintenance Team.

• Lead initiatives aimed at enhancing service delivery and operational efficiency.

⛳️ Requirements

• A Bachelor's Degree in Public Health, Healthcare Administration, Business, or a related field is required; a Master's Degree in a healthcare field is preferred.

• Epic certification(s) and/or leadership experience in supporting clinical Epic applications is preferred.

• Relevant application experience includes Ambulatory Clinical, Inpatient Clinical (ClinDoc, Long-Term Care, Stork, Beacon, OpTime/Anesthesia, ASAP), Willow Ambulatory, Willow Inpatient, Laboratory/Beaker, Radiant Imaging, Cupid, and associated clinical modules.

• A minimum of seven (7) years of progressive advancement in the field.

• At least five (5) years of management experience or leadership roles within technical teams is highly preferred.

• Proficiency in Microsoft Excel, Word, PowerPoint, and SharePoint; Smartsheet; Tableau; and Salesforce is preferred.

• COVID-19 Vaccination Requirement: OCHIN mandates that all employees, including remote workers, contractors, interns, and new hires, be vaccinated with a COVID-19 vaccine, as endorsed by state and federal public health authorities, as a condition of employment.

🏝️ Benefits

• Generous compensation package

• Health insurance

• Retirement plans

• Paid time off

• Flexible work arrangements

• Professional development opportunities