Director, Enterprise Operations

This is a fully remote position, open to applicants in New York.

📋 Description

• Oversee teams responsible for the service desk, IT asset management (ITAM), supply chain, business operations, and system integration.

• Facilitate IT integration following acquisitions.

• Manage performance and expenses by establishing and achieving service level agreements (SLAs), key performance indicators (KPIs), and budget objectives.

• Collaborate across functions with Workplace, Security, Finance, and Engineering teams.

⛳️ Requirements

• A minimum of 10 years of experience in enterprise IT operations.

• At least 5 years of experience leading cross-functional teams in service desk, asset management, or supply chain within a global or multi-regional context.

• Demonstrated success in building and expanding IT organizations.

• Experience in budget and financial planning.

• Proven ability to navigate organizational changes effectively.

• Strong communication skills when interacting with senior leadership.

🏝️ Benefits

• 401(k) plan with employer matching.

• 16 weeks of paid parental leave.

• Wellness benefits.

• Commuter benefits match.

• Paid time off and paid sick leave.

• Medical, dental, and vision benefits.

• 11 paid holidays.

• Disability and basic life insurance.

• Family-forming assistance.

• Mental health program.