This is a fully remote position, open to applicants in United Kingdom.

• Lead and cultivate a high-performing management team focused on scientific implementation and regional delivery.

• Foster a culture of accountability, collaboration, and ongoing improvement.

• Create an organization that can support both established Platform implementations and next-generation Luma solutions.

• Enhance management capabilities and ensure succession planning throughout the region.

• Manage regional services bookings, revenue, utilization, margin, forecasting, and delivery predictability.

• Collaborate with Sales, PreSales, Support, and Customer Success to shape, scope, and govern service engagements.

• Serve as the senior Professional Services leader for strategic EMEA customer engagements.

• Ensure programs consistently achieve quality outcomes, provide customer value, and drive commercial success.

• Develop scalable delivery capacity through offshore teams and strategic partnerships.

• Extensive leadership experience in Professional Services, consulting, or enterprise software delivery.

• Proven experience in leading managers and building high-performing regional organizations.

• Responsibility for commercial metrics including revenue, utilization, margin, forecasting, and capacity planning.

• Experience overseeing complex customer implementations and providing executive governance.

• Strong comprehension of Statements of Work, project governance, scope management, and change control.

• Familiarity with collaborating closely with Sales, PreSales, Support, Product, Customer Success, and Finance.

• Experience in developing offshore, partner, or blended delivery models.

• Strong executive presence and the ability to influence senior stakeholders across a global organization.

• Private Medical

• Wellness Benefits (Mental Health Apps and Fitness Perks)

• Company-paid Life cover

• EAP (Employee Assistance Program)

• Pension/Retirement Plan

Director, EMEA Professional Services

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