Director, Digital Transformation - Telecom

This is a fully remote position, open to applicants in Texas.

📋 Description

• Lead strategic advisory projects for the telecommunications sector, with an emphasis on digital channel transformation, personalization, and B2B digital growth initiatives.

• Take ownership of the strategic perspective on client digital growth objectives, encompassing Net-Adds growth, digital mix, funnel optimization, customer identity, personalization, and API/partner monetization.

• Provide counsel to clients on identity and fraud-risk frameworks, as well as transitions towards network- or API-based identity signals.

• Spearhead personalization transformation projects aimed at individual user-level segmentation.

• Develop customer journey and offer architecture aligned with segmentation strategy and experience design.

• Convert ARPU/ARPA trends, retention, and digital channel-mix data into compelling narratives for executives and board members.

• Prepare and advocate for performance and roadmap decisions, as well as investment trade-offs.

• Collaborate with delivery and technical teams to sequence actionable strategic recommendations.

• Oversee the adoption speed of newly implemented AI, personalization, and digital-channel capabilities.

• Act as a senior advisor to clients, engaging with digital, marketing, and strategy leadership.

• Identify strategic opportunities within existing client relationships and expand engagements into broader commercial scopes.

• Facilitate strategic roadmap cycles and conduct executive workshops.

⛳️ Requirements

• A consulting background from a top-tier strategy or digital transformation firm, ideally at the Engagement Manager/Senior Manager/Principal level or higher.

• Proven experience advising clients on B2B identity/authentication modernization, the economics of digital versus assisted-channel shifts, multi-touch attribution models, and API-based partner monetization.

• Demonstrated experience delivering personalization transformations to individual user-level segmentation within tight timelines.

• A history of engagements that extend through implementation oversight.

• Responsible for enhancing client-side adoption of newly deployed digital capabilities.

• Capability to independently identify and prioritize clients' strategic opportunities during engagements.

• Strong understanding of telecom/CSP economics, including ARPU/ARPA modeling, retention/churn analysis, and digital channel-mix economics.

• Familiarity with telecom monetization and commercial models, such as API/partner integration, platform and ecosystem monetization, data-as-a-service, and usage-based or consumption pricing.

• Proficiency in executive-level presentation and reporting, including governance decks and board communications.

• Ability to lead quarterly and annual strategic roadmap cycles while facilitating executive workshops.

• Experience in business and financial modeling.

• Familiarity with A/B testing platforms, SQL, and dashboard creation.

• Direct experience with telecom, cable, or CSP engagements is preferred.

• A proven track record of expanding existing client relationship scope or enhancing commercial value is preferred.

• An MBA or advanced degree is preferred.

🏝️ Benefits

• Equal opportunity employer.

• Willingness to sponsor qualified candidates for employment visas.