Director, Digital Solution Architecture

This is a fully remote position, open to applicants in United States.

📋 Description

• Define and take ownership of the long-term architecture vision, technology roadmap, and target-state capabilities for the global commercial technology ecosystem.

• Align technology investments with strategic business goals across Commercial, Medical, Marketing, Data & Analytics, and IT sectors.

• Provide guidance on CRM modernization, omnichannel transformation, customer engagement innovation, and digital enablement strategies.

• Establish architecture standards and strategic direction for CRM, omnichannel engagement, digital marketing, customer experience, and field force enablement platforms.

• Oversee governance of architecture across enterprise platforms, integrations, data services, and customer engagement technologies.

• Define enterprise integration strategies and architecture patterns that support scalability, interoperability, and operational efficiency.

• Lead architecture reviews, technology assessments, vendor evaluations, and platform selection processes.

• Ensure that solutions comply with enterprise standards for security, compliance, data governance, performance, and maintainability.

• Facilitate alignment among senior leaders and guide architecture governance forums, steering committees, and executive decision-making procedures.

• Present strategic recommendations, architecture roadmaps, investment options, and risk assessments to senior management.

• Advocate for AI, advanced analytics, automation, and next-generation customer engagement capabilities.

• Spearhead strategic transformation initiatives that support CRM modernization, digital engagement, and the evolution of commercial platforms.

• Provide leadership and mentorship to developers, technology leaders, and delivery teams.

• Establish architecture best practices, governance frameworks, and technology standards.

• Manage vendor and system integrator resources that support CRM, marketing automation, omnichannel enablement, and data platforms.

⛳️ Requirements

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.

• Over 10 years of progressive experience in technology leadership.

• A minimum of 10 years of experience supporting commercial organizations in the Life Sciences sector.

• Proven track record of leading enterprise architecture, solution architecture, or digital transformation projects at the Director level.

• Extensive experience supporting Commercial, Sales, Medical Affairs, Marketing, and Customer Engagement functions within pharmaceutical, biotechnology, or Life Sciences companies.

• Demonstrated success in leading large-scale CRM modernization, omnichannel transformation, and enterprise platform initiatives.

• In-depth understanding of commercial and medical business processes, customer engagement models, and regulatory requirements in Life Sciences.

• Expertise in Veeva CRM, Veeva Vault CRM, Salesforce Life Sciences Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Marketing Cloud, and Salesforce Data Cloud.

• Strong knowledge of omnichannel engagement, digital marketing, customer data platforms, content management, consent management, medical/MedInfo, and commercial analytics.

• Experience in architecting complex enterprise integrations across CRM, ERP, Data & Analytics, Marketing Automation, Customer Experience, Data Warehouse, Data Lakes, and Content Management platforms.

• Understanding of AI, machine learning, customer intelligence, and digital engagement capabilities.

• Executive presence with the ability to influence senior business and technology leaders.

• Exceptional stakeholder management and consensus-building skills.

• Capacity to manage multiple high-priority strategic initiatives at the same time.

• Strong business acumen linking technology investments to measurable business results.

• Excellent communication, presentation, and executive storytelling abilities.

• Ability to lead through influence in highly matrixed global organizations.

• Preferred: TOGAF, Salesforce, Veeva, or other relevant architecture certifications.

• Preferred: Experience in supporting global commercial operations across various regions and markets.

• Preferred: Experience in leading technology evaluations and platform selection initiatives for next-generation CRM and customer engagement solutions.

• Minimal to moderate travel expected, estimated at 10–20%.

🏝️ Benefits

• Eligibility for annual incentive compensation plans for Commercial roles.

• Discretionary equity awards.

• Voluntary participation in the Employee Stock Purchase Plan.

• Medical coverage.

• Dental coverage.

• Vision coverage.

• 401(k) plan.

• FSA/HSA options.

• Life Insurance.

• Paid Time Off.

• Wellness programs.