Director, Data Quality & Adoption

This is a fully remote position, open to applicants in Virginia.

📋 Description

• Oversee the annual End-of-Year verification and continuous data review processes.

• Facilitate issue resolution and pinpoint opportunities for enhancing data quality.

• Ensure the consistent application of data standards, reporting guidance, and verification practices throughout the CIS network.

• Direct operational coordination and data readiness efforts for annual reporting, data publications, and strategic reporting initiatives.

• Lead, mentor, and develop a team dedicated to data operations, verification, training, resource development, support, and stewardship.

• Set team priorities, workflows, service standards, and performance expectations.

• Promote the use of the CISDM platform through training, documentation, office hours, onboarding, and user support.

• Foster the development and expansion of the CIS Connect virtual community.

• Manage Help Desk operations and utilize feedback, adoption metrics, and operational trends to enhance support and user experience.

• Act as a liaison between users, program teams, and platform leadership.

• Convert operational needs and user feedback into system enhancements and process improvements.

• Collaborate with product and technology teams on testing, validation, release readiness, and the implementation of new functionalities.

• Organize data requests, reporting inquiries, and ongoing support needs.

• Contribute to the ongoing improvement of systems and processes.

• Engage in organization-wide initiatives and special projects.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Information Systems, Data Analytics, Public Administration, Education, Organizational Leadership, or a related field, or an equivalent combination of education and experience.

• 8–10 years of experience in data quality, data stewardship, program operations, user enablement, training and technical assistance, customer success, reporting, and analytics, or related fields.

• 3–5 years of experience managing high-performing teams, including performance management, coaching, mentoring, and staff development.

• Proven success in leading complex operational initiatives and coordinating cross-functional stakeholders.

• Experience in overseeing data validation, reconciliation, quality assurance, and continuous improvement processes.

• Strong analytical, problem-solving, and organizational capabilities.

• Ability to translate business needs into operational and technical solutions, including support for User Acceptance Testing (UAT).

• Excellent written, verbal, and interpersonal communication skills.

• Experience working with a network of affiliates or distributed organizations.

• Advanced proficiency in Microsoft Excel, Power Query, and Microsoft Office Suite.

• Demonstrated commitment to customer service, operational excellence, continuous improvement, and collaborative, learning-oriented cultures.

• Familiarity with Power BI or Tableau is preferred.

• Experience using SQL to extract and analyze data is preferred.

• Experience supporting enterprise systems, user adoption, or change management initiatives is preferred.

• Travel up to 25% may be required, including domestic travel within the United States with occasional overnight stays.

🏝️ Benefits

• Five weeks of Paid Time Off.

• Generous contribution to the 403b Retirement Savings Plan.

• 10 Paid Holidays.

• Organization covers 90% of employee health care premiums.

• Flexible Summer Work Schedule and Winter Break.

• Employer-paid short-term and long-term income replacement programs.

• Opportunity to contribute to a meaningful mission.

• Virtual work environment.