Director, Data & Analytics – Operations

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Act as a crucial thought partner to the COO and the Operations leadership team, consolidating insights from our network of delivery and restaurant partners, as well as customer support, into actionable recommendations that impact decisions at the Management Team level.

• Take charge of the strategic direction and roadmap for Operations analytics by establishing priorities, enhancing team capabilities, and creating the necessary structure to scale the function as the company expands.

• Lead and cultivate a team of 7 analysts, fostering talent and promoting a culture of rigor, curiosity, and continuous improvement.

• Establish a data-driven operations culture that transitions the organization from averages to nuanced segmentation, distinguishing between meaningful signals and noise to highlight impactful drivers.

• Promote a test-and-learn mindset throughout the operations organization, normalizing experimentation, fostering a psychologically safe environment for quick failures, and developing the analytical infrastructure to measure every initiative.

• Manage the data foundation for Operations analytics by creating reporting-ready models in Snowflake through dbt, establishing KPI cadences and dashboards that provide a unified view of operational performance across the business.

• Collaborate closely with Data Tech, Technology, Product, and Finance to ensure alignment on data infrastructure, tooling investments, and shared performance definitions, including instrumentation, data quality, and the integrity of our operational data pipeline.

⛳️ Requirements

• Over 10 years of progressive experience in analytics or data science, including a minimum of 3 years in a leadership role within a fast-paced operations or B2B technology environment.

• Direct involvement in a multi-sided marketplace, possessing a profound understanding of the interactions between supply, demand, and fulfillment, and how operational decisions affect all facets.

• Demonstrated success in building and scaling an analytics function, encompassing the hiring, development, and management of analysts and data scientists across various workstreams.

• Extensive expertise in operational analytics, focusing on network performance, partner health, cost efficiency, and customer experience metrics, along with experience in cohort analysis, partner segmentation, and time series analysis to comprehend performance evolution and impact concentration.

• Exceptional analytical capabilities, including causal inference, A/B and switchback testing methodologies, and the ability to differentiate between signal and noise in intricate, high-volume operational environments.

• Advanced proficiency in the modern data stack, including SQL, Python or R, Snowflake, and dbt, with familiarity in BI tools like Looker or Tableau and experience in building self-service reporting infrastructures that minimize ad hoc demands.

• Proven ability to influence strategy at the leadership level, converting complex technical insights into clear, actionable recommendations for executives and cross-functional teams.

• A strong inclination toward action, capable of swiftly transitioning from analysis to recommendation to execution in a dynamic, high-volume setting where the speed of insight is as crucial as its depth.

• Willingness to travel up to 5 days per quarter for Together Weeks, team gatherings, and other events as necessary.

🏝️ Benefits

• Competitive market salary

• Stock options that you’ll help make valuable

• 12 paid holidays

• Flexible PTO

• 401K with ezCater matching

• Health, dental, and FSA options

• Long-term disability insurance

• Resources for mental health and family planning

• Remote-hybrid work options from our fantastic Boston office, your home, or a combination of both

• Employee meal program available while in the office

• Significant responsibility and autonomy

• Amazing co-workers