Director, Customer Success

This is a fully remote position, open to applicants in Oregon, +1 more state.

📋 Description

• Build, lead, and nurture a high-achieving team of Customer Success Managers.

• Take ownership of CSM performance concerning adoption, customer health, retention, and growth.

• Act as the executive sponsor for both high-value and at-risk accounts.

• Recruit, onboard, and mentor top-tier CSMs and frontline leaders.

• Collaborate with Sales, Services, Product, and Support teams to ensure a smooth customer experience.

⛳️ Requirements

• Bachelor's degree; advanced degree is preferred.

• Over 10 years of experience in Customer Success, Consulting, or SaaS, with at least 5 years in leadership roles for enterprise teams.

• In-depth knowledge of customer lifecycle management, adoption strategies, and value realization.

• Familiarity with enterprise SaaS platforms including Marketing, CX, or Contact Center solutions.

• Proficient in managing executive stakeholders and demonstrating strong operational discipline.

🏝️ Benefits

• Voluntary healthcare coverage available in applicable countries.

• Paid time off to recharge and spend quality time with family and friends.

• An Open Mentoring Program aimed at fostering meaningful connections that promote growth.