Director, Customer Engagement, Strategic Alliances and Advocacy

This is a fully remote position, open to applicants in United States.

📋 Description

• Create and implement regional advocacy engagement strategies that align with corporate and brand goals.

• Establish and nurture relationships with patient advocacy organizations across both current and future oncology indications.

• Facilitate patient education, survivorship, community outreach, and advocacy initiatives.

• Collect and relay stakeholder insights to guide business strategy, customer engagement planning, and patient support initiatives.

• Develop and sustain relationships with community and academic oncology thought leaders.

• Build and enhance a strategic network of stakeholders in lung cancer and sarcoma.

• Engage both emerging and established thought leaders to support pipeline milestones, clinical trial awareness, and readiness for product launches.

• Maintain stakeholder maps, engagement plans, and account intelligence.

• Collaborate with Medical Affairs and Commercial teams to coordinate stakeholder engagement activities.

• Lead the planning and execution of regional society meetings, advocacy events, and oncology conferences.

• Assist with engagement activities at significant national and specialty congresses, such as ASCO, ASTCT, SITC, SSO, IASLC WCLC, and CHEST.

• Represent Iovance at external meetings and events in a compliant, professional, and strategically aligned manner.

• Collaborate with Medical Affairs, Commercial, Clinical Development, Corporate Communications, and other cross-functional teams.

• Compile stakeholder feedback and field insights to support organizational decision-making and strategic planning.

• Aid in launch readiness and develop indication-specific customer engagement plans.

• Ensure all activities comply with relevant legal, regulatory, and company policies.

• Monitor trends in oncology, immuno-oncology, and cell therapy.

• Identify opportunities and challenges affecting patient access, referral pathways, stakeholder engagement, and treatment adoption.

• Assist with annual planning, budget management, and the assessment of stakeholder engagement effectiveness.

• Provide regional insights and recommendations to guide enterprise strategy and future investment decisions.

• Uphold Iovance Biotherapeutics’ core values, policies, procedures, and business ethics.

• Perform other duties as assigned.

⛳️ Requirements

• A Bachelor's degree is required.

• Over 10 years of experience in biotechnology, pharmaceuticals, oncology, advocacy, customer engagement, stakeholder relations, or related healthcare sectors.

• Proven experience in building and managing relationships with advocacy organizations, healthcare professionals, key opinion leaders, or treatment centers.

• Experience in oncology is essential.

• Background in supporting product launches, market development initiatives, or late-stage pipeline programs.

• Strong skills in relationship-building, communication, and influencing.

• Demonstrated ability to collaborate effectively across matrixed organizations and drive execution through cross-functional partnerships.

• Strong strategic thinking, stakeholder management, and project leadership abilities.

• Capability to thrive in a fast-paced, highly regulated environment.

• Ability to remain in a stationary position for extended durations.

• Ability to navigate an office or remote workspace and exert up to 10 pounds of force occasionally.

• Visual acuity sufficient for preparing and analyzing data, viewing computer screens, and extensive reading.

• Repetitive motion involving wrists, hands, and/or fingers.

• Ability to communicate effectively to exchange information.

• Capacity to engage in analytical, conceptual, and problem-solving activities in a dynamic business environment.

• Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem-solving, analysis, and discretion.

• Ability to manage work-related stress and multiple priorities simultaneously with a sense of urgency.

• Ability to meet deadlines.

🏝️ Benefits

• Travel up to 50% within the United States.

• Reasonable accommodations may be provided to enable individuals to perform required functions.

• A diverse and inclusive work environment.

• Equal-opportunity employment.

• Assistance or accommodation to apply is available.

• Professional or remote office environment.