Director, Contract Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop and implement the global strategy, roadmap, and operating model for contract operations.

• Set enterprise-wide benchmarks for contract intake, prioritization, assignment, workflow execution, escalation, and service delivery.

• Facilitate alignment of contracting operations across various regions, business units, functions, and contract types.

• Recognize operational risks, scalability issues, and process inefficiencies while creating long-term solutions.

• Provide guidance to senior leadership on operational strategy, resource planning, and transformation opportunities.

• Spearhead enterprise-wide process improvement initiatives that emphasize efficiency, standardization, automation, and scalability.

• Manage and enhance global intake, triage, assignment, and workflow management processes.

• Develop and uphold global Standard Operating Procedures (SOPs), process maps, RACI models, and operational documentation standards.

• Champion cross-functional initiatives aimed at enhancing contracting effectiveness and stakeholder experience.

• Lead and nurture contract intake and administrative support teams.

• Collaborate with Legal leadership to align resources and provide operational support.

• Act as the business owner for contract operations technology and the adoption of Contract Lifecycle Management (CLM) systems.

• Work alongside Legal, IT, Procurement, Sales, and business stakeholders to define CLM priorities, integrations, and future capabilities.

• Oversee User Acceptance Testing (UAT), change management, training, adoption, and post-implementation optimization.

• Establish the reporting strategy for contract operations and create a performance management framework.

• Set Key Performance Indicators (KPIs), service level expectations, and operational health metrics.

• Deliver actionable insights, trend analysis, and strategic recommendations to executive leadership.

• Govern operational policies, procedures, workflows, and controls related to contracting.

• Collaborate with Legal and Compliance leadership to align with enterprise risk management protocols.

• Ensure operational readiness for audits, regulatory requirements, and governance reviews.

⛳️ Requirements

• Proven experience in leading global contract operations, legal operations, compliance operations, or business operations functions.

• Track record of successfully developing and implementing operational strategies and transformation initiatives.

• Demonstrated ability to create scalable operating models, governance frameworks, and performance management programs.

• Experience in leading enterprise process improvements, workflow optimization, automation, and technology adoption initiatives.

• Strong executive presence with the capacity to influence senior leaders across various functions.

• Excellent stakeholder management, communication, and change management skills.

• Strong analytical, organizational, and strategic planning abilities.

• Experience in managing geographically diverse teams and cross-functional initiatives.

• Bachelor’s degree or equivalent experience; Juris Doctor is preferred.

• Over 10 years of experience in contract operations, legal operations, contract management, compliance operations, business operations, process management, or related fields.

• At least 7 years of progressive leadership experience, including managing globally distributed teams.

• Demonstrated experience in enterprise process transformation, technology implementation, governance programs, or operational excellence initiatives.

• Preferred experience supporting legal, contracting, compliance, procurement, or commercial organizations.

• Preferred familiarity with CLM platforms such as IntelAgree, Icertis, Ironclad, Agiloft, and DocuSign CLM.

• Preferred experience with Salesforce, CPQ platforms, workflow automation tools, and enterprise technology implementations.

• Preferred background in leading digital transformation and AI-enabled process initiatives.

• Experience in project management and organizational change management.

• Experience supporting global operations across various regions and business units.

🏝️ Benefits

• Flexibility to work remotely with occasional business travel.

• Comprehensive Medical, Vision, Dental, and supplementary benefit plans.

• 401k plan with employer matching.

• Employee Stock Purchase Plan (ESPP).

• Competitive and flexible Paid Time Off (PTO) policy.

• 9 paid company holidays.

• Access to technology and growth opportunities.

• Supportive leadership that encourages your success.

• Opportunities for professional development, including our award-winning SOAR program.

• Volunteer Time Off (VTO) policy.

• Global Employee Assistance Program (EAP) available for all team members.

• Opportunities to connect with colleagues through six Employee Impact Groups.

• Employee Experience events held throughout the year.