Director, Continuous Improvement

This is a fully remote position, open to applicants in United States.

📋 Description

• Develop processes, implement tools, and spearhead initiatives aimed at enhancing prioritization, planning, delivery, launch, monitoring, and optimization of products and services throughout Baylor Genetics.

• Direct enterprise product optimization efforts with an emphasis on operational efficiency, quality enhancement, customer experience, workflow streamlining, and business performance improvement.

• Create and sustain lifecycle management frameworks for Baylor Genetics’ test offerings and associated platforms.

• Collaborate with Product Management, Commercial, Laboratory, Clinical, and Operational teams to pinpoint continuous improvement opportunities.

• Aid in optimizing test menus, rationalizing portfolios, and making lifecycle decisions.

• Set operational standards within the Product and Program Management division.

• Identify and eliminate organizational bottlenecks that hinder delivery performance.

• Foster accountability and advocate for best practices in program management, product operations, business practices, and organizational execution.

• Assist in enterprise Roadmap Planning and its governance structure.

• Establish Product Optimization and Operations KPIs, and create executive dashboards and reporting systems.

• Implement measurement and reporting for portfolio health, delivery performance, launch readiness, operational efficiency, time-to-market, laboratory throughput, turnaround times, revenue performance, reimbursement results, quality metrics, and customer satisfaction.

• Collaborate with Business Intelligence and Data Analytics teams to automate operational reporting and insights.

• Leverage performance data to identify trends, risks, and optimization opportunities.

• Maintain a prioritized list of improvement initiatives that align with strategic objectives.

• Implement scalable governance, workflow, and decision-making frameworks.

• Encourage process standardization and simplification across product, operational, and clinical functions.

• Lead cross-functional teams in executing process improvement initiatives.

• Adhere to company policies, procedures, and relevant regulatory requirements.

⛳️ Requirements

• Bachelor’s degree in Business, Healthcare Administration, Life Sciences, Engineering, Product Management, or a related field.

• Over 10 years of experience in Product Operations, Product Management, Portfolio Management, Program Management, Product Lifecycle Management, or related areas.

• At least 5 years of experience leading cross-functional enterprise-level programs or optimization roles.

• Minimum of 3 years in a leadership position.

• Proven track record in planning and executing complex initiatives, facilitating kaizens, managing change, and enhancing processes.

• Strong executive communication abilities.

• An equivalent combination of education and experience may be considered.

• Preferred experience in diagnostics, genomics, laboratory services, healthcare technology, biotechnology, or regulated healthcare environments.

• Familiarity with CLIA, CAP, FDA, and regulated healthcare settings.

• A Master’s degree is preferred.

• Commitment to continuous improvement and operational excellence.

• Skills in process optimization and stakeholder facilitation.

• Excellent executive communication skills.

• Experience in change management, governance, and leadership in adoption.

• Ability to operate in a primarily remote/office-based environment with extended periods of computer-based work.

• Occasional travel may be necessary.

• Capability to comply with regulated healthcare, laboratory, quality, and compliance standards.

🏝️ Benefits

• Remote work arrangement.

• Occasional travel based on business requirements.

• Equal opportunity and inclusive workplace.

• Support during the application process.