Director, Community Care Operations

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage daily operations and services to ensure effective service delivery and superior business performance.

• Lead transitions for providers and partners while overseeing relationships with both new and existing providers and partners.

• Assist in managing a substantial portfolio of partners by working closely with account management teams and partners to comprehend and fulfill program requirements.

• Supervise Array's service delivery to enhance efficiency and effectiveness.

• Collaborate with clinical leadership to synchronize business operations with high-quality patient care.

• Take ownership of the business P&L.

• Assess and implement strategies to boost operational efficiencies, improve business processes, enhance services, and strengthen interdepartmental connections.

• Prepare, oversee, and consistently report on annual budgets for active accounts, detailing revenue, COGS, and expenses.

• Lead departmental people operations, focusing on employee and team development, performance initiatives, coaching, feedback, retention, and team culture.

• Monitor clinician capacity and assess requirements for internal licenses and privileges or external recruitment.

• Collaborate with department heads in sales, recruitment, marketing, medical affairs, quality, compliance, IT, and product management.

• Manage KPIs and oversee dashboards.

• Log assignments in Salesforce for utilization management, adherence to implementation, and overall fulfillment.

• Conduct weekly meetings for staffing, implementation, and operational governance.

• Report directly to the Chief Operations Officer.

• Occasionally travel for annual leadership retreats and team meetings.

⛳️ Requirements

• A bachelor's degree is required; a master's degree is preferred.

• At least 5 years of direct experience in healthcare operations, with a minimum of 3 years in leadership positions.

• Experience managing revenue of at least $20M across multi-site operations.

• In-depth knowledge of behavioral health business and industry principles and concepts.

• Preferred experience with CHCs, FQHCs, CMHCs, or in scheduling/staffing.

• Strongly preferred telehealth experience.

• Exceptional interpersonal and communication skills for engaging with clinicians, customers, and administrative and operations teams.

• Outstanding analytical, problem-solving, and decision-making abilities.

• Demonstrated experience in developing and executing short- and long-term strategic plans.

• Proven capacity for cross-functional leadership and collaboration among departments.

• Strong grasp of financial and operational management principles, including P&L management and balancing costs with high-quality patient care delivery.

• Excellent project management abilities, including planning, executing, and finalizing projects on schedule and within budget.

• Capability to manage competing priorities and deadlines in fast-paced multi-site operations.

• High proficiency in relevant healthcare and administrative software.

• Must be legally eligible for employment in the United States.

• Must reside in the United States if employed.

🏝️ Benefits

• Medical, dental, and vision insurance.

• Employer-sponsored life and long-term disability insurance.

• Voluntary short-term disability insurance.

• Voluntary life insurance for employees, spouses, and children.

• Accident, critical illness, hospital, or confinement insurance.

• Flexible spending accounts (FSA).

• Contributions to health savings accounts (HSA).

• 20 days of accrued paid time off annually.

• 8 paid holidays.

• 3 floating holidays.

• 401(k) plan.