Director, Commercial Innovation

This is a fully remote position, open to applicants in United States.

📋 Description

• Implement the Commercial innovation strategy in alignment with enterprise priorities.

• Manage the Commercial innovation portfolio, which includes digital products, AI projects, process enhancements, and opportunities in emerging technologies.

• Create frameworks for prioritization, governance models, and stage-gate processes.

• Ensure that initiatives are in line with strategic goals, customer outcomes, and quantifiable business value.

• Develop and sustain the Commercial AI roadmap and innovation pipeline.

• Spot opportunities to enhance guest experiences, productivity, revenue results, and decision-making through AI and automation.

• Advocate for the adoption of innovation within Commercial functions.

• Collaborate with Product Engineering to synchronize business priorities with delivery roadmaps.

• Supervise the development of business cases, ROI analysis, KPI definitions, and value realization reports.

• Confirm that investment decisions are backed by business results and financial justifications.

• Report on portfolio health, risks, and realized benefits to executive leadership.

• Act as the main Commercial contact for Operations, Finance, IT Product Engineering, Analytics, and Enterprise Transformation teams.

• Facilitate stakeholder alignment and eliminate barriers to execution.

• Ensure that Commercial demand is processed through a standardized intake and prioritization method.

• Lead and mentor Commercial Innovation Analysts.

• Develop innovation, product ownership, and change management skills within the team.

• Promote a culture of accountability, experimentation, collaboration, and ongoing improvement.

⛳️ Requirements

• Bachelor’s degree in Business Administration, Information Systems, Engineering, Technology, Analytics, Finance, Marketing, or a related field.

• Over 10 years of progressive experience in product management, innovation, business transformation, strategy, technology enablement, commercial operations, or related areas.

• More than 5 years of leadership experience, including managing cross-functional teams and enterprise-wide initiatives.

• Proven experience in developing and executing business cases, prioritization frameworks, and governance models.

• Experience overseeing complex initiatives that necessitate coordination among business, technology, operations, and finance functions.

• Demonstrated success in influencing senior leaders and driving organizational transformations.

• Proficiency in utilizing data and analytics to inform decision-making and assess business outcomes.

• Master’s degree in Business Administration (MBA) or an equivalent advanced degree.

• Experience in leading innovation, digital transformation, AI, automation, or product management functions.

• Formal training or certifications in Agile, Product Management, Change Management, Lean, Six Sigma, or Project Management.

• Experience in managing enterprise portfolios and capital investment decisions.

• Background in aviation, hospitality, travel, transportation, technology, or other customer-centric industries.

• Familiarity with implementing AI-enabled solutions and emerging technologies at scale.

• Experience in working within matrixed, multi-functional organizations.

🏝️ Benefits

• Medical/prescription drug, dental, and vision Insurance

• Health Savings Account

• Flexible Spending Accounts

• Life Insurance

• Disability Insurance

• 401(k)

• Critical Illness, Hospital Indemnity, and Accident Insurance

• Identity Theft and Legal Services

• Paid time off

• Paid Maternity Leave

• Tuition reimbursement

• Training and Development

• Employee Assistance Program (EAP) & Perks