Director – Commercial and Digital

This is a fully remote position, open to applicants in Netherlands, +5 more states.

📋 Description

• Oversee the formulation and implementation of GRI’s commercial and digital growth strategy.

• Propel sustainable revenue expansion in areas such as learning, training, practitioner support, and digital services.

• Create scalable commercial models and identify new revenue-generating opportunities.

• Manage global business development, strategic partnerships, channel development, customer acquisition, and growth.

• Design and supervise sales strategies, pipeline management, customer segmentation, and account expansion.

• Spearhead the digitalization and scaling of services and delivery models aimed at customers.

• Supervise digital platforms for learning, customer engagement, implementation support, and practitioner collaboration.

• Develop and manage a digital marketing function.

• Investigate AI-driven services, automation, analytics, personalization, and digital support tools.

• Oversee sales, customer success, CRM, and key account management operations.

• Cultivate strategies for customer engagement, retention, and user-centric customer experiences.

• Manage the growth and modernization of certified training programs, e-learning platforms, practitioner, and community programs.

• Integrate data-driven performance management through KPIs, dashboards, reporting, market research, and competitive analysis.

• Lead interdisciplinary teams across commercial services, digital products, customer engagement, learning, and partnerships.

• Collaborate with teams in standards, policy, communications, partnerships, finance, and operations.

• Contribute to GRI’s organizational strategy as a member of the Leadership Team.

⛳️ Requirements

• Approximately 10 years of senior leadership experience in commercial, digital, business development, customer engagement, or service-oriented positions.

• Proven success in scaling international digital services, learning ecosystems, platforms, subscription models, or customer-facing business lines.

• Strong commercial insight with a track record of driving growth, developing revenue, and expanding markets.

• Extensive experience in leading digital transformation and digitally enabled service delivery, including digital marketing and platforms.

• Experience in developing and managing strategic digital partnerships and collaborative growth initiatives.

• Demonstrated success in leading sales, customer success, CRM, and key account management functions.

• Comprehensive understanding of customer acquisition, retention, lifecycle management, and ROI-focused commercial performance.

• Proficiency in using data analytics, customer insights, and market intelligence to inform business decisions and foster service innovation.

• Knowledge of sustainability, ESG, reporting, disclosure, standards-setting, assurance, or related markets.

• Experience in leading cross-functional teams and managing organizational change initiatives in complex, international settings.

• Bachelor’s degree in business, technology, sustainability, management, education, or a related field is required.

• Strong strategic and commercial acumen.

• Capability to scale digitally enabled services and organizations on an international level.

• In-depth understanding of digital business models and customer-centric service design.

• Excellent analytical skills and data-driven decision-making capabilities.

• Strong relationship-building, negotiation, and partnership development abilities.

• Exceptional leadership and stakeholder management skills.

• Entrepreneurial, adaptable, and results-oriented mindset.

• Ability to balance mission-driven objectives with commercial sustainability and growth.

• Valid work permit in the candidate’s country of residence is required.

🏝️ Benefits

• Generous leave allowance.

• Access to the GRI Academy.

• Remote work arrangement.

• Full-time 40-hour work week.

• 1-year fixed-term contract with the possibility of extension.