Director, Client Success

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee client performance to ensure adherence to Client Success standards.

• Leverage KPI tools and analytics to manage, report, and offer insights into both internal and external client performance and health.

• Guide assigned Client Success Managers in client management to meet or surpass expectations.

• Organize and maintain regular face-to-face meetings with clients alongside CRM.

• Evaluate client outcomes to pinpoint revenue cycle and client success challenges.

• Work in tandem with Operations, Business Services teams, and leadership to deploy effective solutions.

• Address and resolve client issues promptly.

• Support the implementation team and Manager, Client Success with onboarding new clients and expansion projects.

• Ensure adherence to relevant healthcare and security regulations and promote staff compliance.

• Supervise, mentor, and foster the development of assigned Client Success team members.

• Undertake special projects and fulfill other assigned responsibilities.

⛳️ Requirements

• High School Diploma or GED is required.

• A Bachelor’s Degree in business, healthcare management, or a related discipline is preferred.

• A minimum of five years (5) experience in healthcare, revenue cycle management, or a similar field.

• Basic understanding of medical billing and terminology.

• Ability to interpret and apply state and federal laws, regulations, and policies.

• Capable of communicating effectively with diverse personalities in a tactful, mature, and professional manner.

• Ability to adapt and thrive in a collaborative, fast-paced environment.

• Committed to delivering high-quality service excellence with meticulous attention to detail.

• Understand and adhere to company policies and procedures.

• Proven leadership and management abilities to inspire, motivate, and set expectations for team members.

• Proficient in developing and delivering engaging presentations.

• Strong knowledge in Revenue Cycle Management (RCM), accounting, and/or finance.

• Excellent customer service and client-facing capabilities.

• Effective judgment and problem-solving skills.

• Exceptional oral, written, and interpersonal communication skills.

• Strong time management, organizational, and decision-making abilities.

• Proficient in Outlook and RCM software or equivalent workflow management systems.

🏝️ Benefits

• Performance-based incentive plan.

• Discretionary incentive bonus in line with company policies.

• Referral bonus for recommending a friend.

• Reasonable accommodations for qualified individuals with disabilities.