Director, Client Partner – Clinical & Medical

This is a fully remote position, open to applicants in United States.

📋 Description

• Act as the main client liaison for a range of Medical Affairs / Medical Education projects, guaranteeing an exceptional client experience from the planning phase to delivery.

• Collaborate closely with Project Delivery and Scientific Partners to ensure alignment on scope, scientific strategy, timelines, and resources, enabling the fulfillment of client deliverables.

• Lead account strategy and identify expansion opportunities within current relationships, working together with internal teams to develop solutions that fulfill client goals.

• Assist in creating compliant medical engagement activities (such as educational programs and scientific exchanges) by coordinating inputs and aligning stakeholders.

• Conduct regular client meetings, status updates, and resolution of issues, escalating risks and decisions as necessary.

• Manage the financial health of accounts (forecasting, budgets, and profitability) in collaboration with internal leadership; ensure accurate reporting of activities and CRM documentation.

• Contribute to quarterly business reviews and take part in proposals and pitches for new projects aligned with business development goals.

• Foster a collaborative, high-performance culture by mentoring colleagues and exemplifying Reverba values and client-focused leadership.

• Ensure that all work is delivered in compliance with relevant expectations and procurement standards, collaborating with internal experts as required.

⛳️ Requirements

• Bachelor's degree in Science (mandatory).

• At least 7 years of experience in a medical education agency or a related medical communications/medical affairs role, demonstrating progressive account leadership responsibilities.

• Proven experience managing Medical Affairs/Medical Education accounts and programs (such as KOL engagement, advisory boards/steering committees, and scientific education initiatives) within a regulated healthcare setting.

• Strong knowledge of budgeting, forecasting, and financial performance management for complex programs; experience in developing scopes, staffing plans, and change controls.

• Proficient in using CRM tools for managing pipeline, forecasting, and reporting account activities; dedicated to data accuracy and process compliance.

• Exceptional client-facing communication and presentation abilities across various audiences, including senior medical stakeholders.

• Demonstrated analytical and problem-solving capabilities; adept at utilizing qualitative and quantitative data to evaluate performance and enhance the client experience to facilitate retention and growth.

• Capacity to manage multiple priorities and complex stakeholders in a fast-paced environment while adhering to tight deadlines.

• High level of integrity and sound judgment; commitment to ethical practices, compliance, and quality standards.

• Self-motivated with strong ownership, collaborative spirit, and cross-functional leadership skills.

🏝️ Benefits

• Health insurance

• Paid time off