Director, Client Management – Growth

This is a fully remote position, open to applicants in District of Columbia, +1 more state.

📋 Description

• Take ownership of the complete renewal and expansion performance for managed services, ensuring outstanding net revenue retention and minimizing churn.

• Develop and execute organized playbooks for renewals and expansions, emphasizing value realization and outcome-oriented strategies.

• Propel upsell and cross-sell initiatives that are intricately linked to client adoption, growth roadmaps, and alignment at the executive level.

• Lead, mentor, and nurture a high-performing client management team dedicated to providing exceptional customer experiences.

• Cultivate enduring trusted partnerships with clients through effective stakeholder engagement and proactive risk management.

• Collaborate across functions to synchronize customer strategies with internal delivery, product, and financial objectives.

• Undertake additional responsibilities as required in line with the purpose of this role.

⛳️ Requirements

• Demonstrated success in driving renewals, expansions, and net revenue retention within IT managed services or SaaS sectors.

• Experience in managing strategic enterprise accounts and establishing strong relationships at the C-level.

• Strong leadership capabilities with previous experience in developing and mentoring account management or client success teams.

• Profound knowledge of revenue growth strategies, value-driven client engagement, and adoption-centered activities.

• Excellent analytical, negotiation, and communication skills in a dynamic, global business setting.

• Ability to collaborate effectively across various departments and stakeholders.

• Bachelor’s degree or higher in Business, Technology, or a related discipline.

🏝️ Benefits

• Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and over 25% year-over-year revenue growth.

• Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: take advantage of the flexibility that comes with remote work.

• Growth Mindset: benefit from a variety of professional development opportunities, including certification programs, mentorship and talent investment initiatives, and internal mobility and internship options.

• Global Impact: work on meaningful projects for leading global clients and influence the future of industries.

• Welcoming Multicultural Environment: become part of a vibrant, global team and flourish in an inclusive and supportive workplace with open communication and regular team-building company social events.

• Social Sustainability Values: engage in our sustainable business practices that focus on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.