Director, Client Management, Growth

This is a fully remote position, open to applicants in Canada.

📋 Description

• Take full ownership of the renewal and expansion performance for managed services, ensuring outstanding net revenue retention and minimizing churn.

• Create and execute well-structured playbooks for renewals and expansions, emphasizing value realization and outcome-driven strategies.

• Propel upselling and cross-selling initiatives closely linked to client adoption, growth strategies, and alignment at the executive level.

• Lead, mentor, and cultivate a high-performing client management team dedicated to providing exceptional customer experiences.

• Build long-lasting trusted relationships with clients through effective stakeholder engagement and proactive risk management.

• Collaborate across functions to ensure customer strategies align with internal delivery, product, and financial objectives.

• Undertake additional responsibilities as required to fulfill the objectives of this role.

⛳️ Requirements

• Demonstrated success in driving renewals, expansions, and net revenue retention within IT managed services or SaaS sectors.

• Proven experience in managing strategic enterprise accounts and fostering strong relationships at the C-level.

• Strong leadership abilities with prior experience in developing and mentoring account management or client success teams.

• In-depth knowledge of revenue growth strategies, value-oriented client engagement, and adoption-focused initiatives.

• Exceptional analytical, negotiation, and communication skills in a dynamic, global business setting.

• Capability to work collaboratively across various departments and engage with multiple stakeholders.

• Bachelor's degree or higher in Business, Technology, or a related discipline.

🏝️ Benefits

• Culture of Relentless Performance: become part of an unstoppable technology development team boasting a 99% project success rate and over 30% year-over-year revenue growth.

• Competitive Pay and Benefits: benefit from a comprehensive compensation and benefits package, including health insurance and a relocation program.

• Work From Anywhere Culture: enjoy the flexibility that remote work offers.

• Growth Mindset: take advantage of various professional development opportunities, including certification programs, mentorship, talent investment initiatives, internal mobility, and internships.

• Global Impact: work on significant projects for leading global clients and influence the future of industries.

• Welcoming Multicultural Environment: join a vibrant, global team and thrive in an inclusive, supportive workplace that promotes open communication and regular team-building social events.

• Social Sustainability Values: engage with our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.