Director, Client Engagement – Strategy

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee a Manager of Account Management along with a team of Strategic Account Executives.

• Cultivate and manage talent by identifying essential skills and performance benchmarks necessary for success across various roles, ensuring staff meet and exceed these criteria.

• Aid in the formulation of career-development plans for team members.

• Provide coaching and mentorship to Strategic Account Executives and the Manager of Account Management.

• Collaborate with the Vice President of Client Engagement in annual strategic planning and the execution of these strategies.

• Strategize to enhance client satisfaction while maintaining loyalty and market share.

• Integrate AI tools into everyday workflows.

• Establish AI-augmented operational rhythms.

• Regularly assess emerging AI capabilities.

• Coach and enhance the Client Engagement team's skills in the effective and responsible use of AI tools.

• Facilitate meetings with account teams and EBC firms to review BOB utilization, market updates, challenges, and dynamics.

• Ensure adherence to Client Engagement standards, methodologies, and procedures.

• Assess the team's performance in relation to KPIs.

⛳️ Requirements

• A Bachelor’s Degree is required.

• At least 6 years of demonstrated progressive leadership experience in the PBM or healthcare-related service industry, with a focus on customer-facing leadership and account relationship strategies.

• Proven experience in utilizing AI tools, CRM platforms, or digital workflow automation to enhance team performance and operational effectiveness.

• Ability to interact effectively at all levels within a large organization and client base.

• Strong project management, planning, and organizational skills.

• Exceptional verbal and written communication abilities.

• Outstanding organizational, motivational, leadership, and interpersonal skills.

• High-energy individual with a strong 'can do' attitude.

• Thrives in a dynamic, fast-paced environment with multiple concurrent projects.

🏝️ Benefits

• 50% travel for client or EBC-facing meetings.