Director, Client Engagement – Knowledge & Legal Research Services

This is a fully remote position, open to applicants in United States, +2 more countries.

📋 Description

• Develop a pipeline for new Knowledge & Research Services engagements by leveraging market relationships, existing clients, and referrals.

• Conduct discovery discussions to grasp client priorities, challenges, and anticipated outcomes.

• Transform client needs into actionable engagement strategies alongside subject matter and delivery experts.

• Collaborate with Client Engagement to identify opportunities and enhance existing client partnerships.

• Create scope, assumptions, resources, proposals, and Statements of Work in collaboration with delivery leaders.

• Contribute to pricing and commercial models that align with margin targets.

• Monitor opportunities, conduct pipeline reviews, and engage in forecasting activities.

• Assume responsibility for growth, performance, and P&L of Interim Research services.

• Ensure quality of delivery and success in placement.

• Formulate strategies to enhance utilization, margins, and scalability.

• Manage the transition from engagement development to delivery, clarifying scope and expectations.

• Assist in client communication, resolve scope-related inquiries, identify follow-up opportunities, and apply lessons learned from delivery experiences.

• Supervise the planning and execution of BLISS and LINKS.

• Drive the Knowledge & Research Services thought leadership agenda, including content creation, presentations, and webinars.

• Collaborate with Marketing on messaging for service offerings.

• Establish connections with leaders in legal-market libraries, research, knowledge, and innovation.

• Represent Harbor at industry events, client meetings, and roundtables.

• Integrate market trends and emerging client demands into service development.

• Assist colleagues in identifying opportunities for Knowledge & Research Services.

⛳️ Requirements

• Bachelor’s degree is required.

• A Master’s degree in Library and Information Science (MLIS), JD, or another relevant advanced degree is preferred.

• Extensive experience in knowledge, research, or information services within a law firm, professional services, or consulting environment.

• Demonstrated experience in developing client relationships and shaping new engagements, preferably in advisory or managed services.

• Familiarity with developing proposals, Statements of Work, and scoping or pricing inputs.

• Strong comprehension of the priorities associated with law firm library, research, and knowledge functions.

• Experience with thought leadership, events, or market-facing programs.

• Exceptional communication, facilitation, and presentation skills, capable of engaging credibly with senior stakeholders.

• Strong commercial acumen and a collaborative approach to working with delivery teams.

• Experience using Salesforce or similar CRM platforms is preferred.

• Reliable internet connection for virtual work is necessary.

🏝️ Benefits

• Fully remote work arrangement.

• Approximately 20–30% travel.

• Equal opportunity employment.