Director, Client Delivery

This is a fully remote position, open to applicants in United States.

📋 Description

• Tasked with initiating contact with potential clients to identify their needs for Medical Billing & Healthcare Revenue Cycle Management services, which include Coding, Billing, Payment Posting, AR & Denial Management services, Patient Payment solutions, and RCM Analytics.

• Manage client delivery and onboarding relationships, ensuring adherence to contractual requirements and performance standards.

• Evaluate performance metrics to monitor and report on CBO efficiency, pinpointing areas of risk and opportunities for process improvement.

• Conduct regular assessments and meetings with center leaders and CBO operations to review performance metrics, address challenges, and promote ongoing enhancement.

• Work closely with the Sr. Director of Third Party to support the strategic consolidation of third-party vendors as necessary, guided by performance analysis and company objectives, thereby optimizing our revenue cycle management.

• Build strong partnerships with surgery center administrators, CBO operations, and AMSURG leadership to ensure cohesive revenue cycle strategies.

• Act as a subject matter expert in revenue cycle management, providing guidance and strategic insights to internal stakeholders, operations leadership, surgery center administrators, and surgeon partners.

⛳️ Requirements

• Proven experience as a leader in Revenue Cycle Management, particularly in system conversions and process enhancement.

• Exceptional capability to engage with and present to potential clients utilizing effective selling and persuasion techniques.

• Demonstrated ability to manage multiple stakeholders and vendors within a complex, fast-paced environment.

• Strong analytical abilities with proficiency in Microsoft Office, especially Excel, and familiarity with data visualization tools such as Tableau, Power BI, and Viewgol.

• Excellent leadership and communication skills, with the capacity to drive change and cultivate a culture of accountability and continuous improvement.

• Comprehensive understanding of Medicare/Medicaid and other government payors, in addition to commercial insurers and specialty contracts.

• Bachelor’s degree focused on finance, accounting, or healthcare administration is required. A graduate degree is preferred. If a candidate holds an MS or MA Graduate Degree in a related field, a prior experience of 6-8 years in people management and/or healthcare operations or revenue cycle is acceptable. A minimum of 8-10 years of management experience in practice administration, client services, third-party billing, or healthcare reimbursement is mandatory.

🏝️ Benefits

• Paid Time Off

• Medical

• Dental

• Vision

• Life

• Disability

• Healthcare FSA

• Dependent Care FSA

• Limited Healthcare FSA

• FSAs for Transportation and Parking

• HSAs

• Matching 401(K) Plan

• 9 observed holidays

• Paid family leave

• Accrual of Paid Time Off (PTO) each pay period, starting with a minimum of 20 days and extending up to 25 days per calendar year